Paying within guarantee

Piad
Piad Registered Users Posts: 5
Apprentice Traveler
edited August 2020 in Devices using MyDrive Connect
Hello,

I bought my TomTom start 62 in December 2019. No I had du sens it in for repairing.
They say I have to pay 95€ for it, but that's almost the price in the first place.
Why should I pay within guarantee?

Answers

  • DougLap
    DougLap Posts: 9,945
    Superuser
    Hi @Piad

    Can you not provide them with your purchase details for the item. Also just on the off chance are you sure you have contacted a genuine Tomtom website .

    Here is how to contact customer Support..

    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    Chat is during normal working hours only and is very busy and you may have to try a few times to get into Chat.

    There is currently no Phone line Customer Support with so many working from home.

    If you have a problem with the above link try another browser.

    You could also try Clicking on Contact Us ant the bottom of this page under the heading Support.

    When you have signed in on the next page Tap Red Contact Us

    Type Help in next box the hit return

    Hey box appears with a few suggestions. Just Tap the Contact Us at the bottom

    Box appears with Chat/Email

    Doug
  • Piad
    Piad Registered Users Posts: 5
    Apprentice Traveler
    Hi Doug I've already sent it in. But I'll follow your advice and will tell you how it turned out. Thanks Pia

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