MyDrive route planner, sign up — TomTom Community

MyDrive route planner, sign up

albert54albert54 Posts: 10 [Apprentice Seeker]
Hi,

I can no longer log in to route planner MyDrive on my desktop PC.
Have removed previous version and reinstalled, that doesn't help either.

Best Answer

Answers

  • LochfrassLochfrass Posts: 13,115
    Superusers
    Can you log in in the Webversion of MyDrive Routeplanner?
    https://mydrive.tomtom.com
  • albert54albert54 Posts: 10 [Apprentice Seeker]
    Opening is possible, but I cannot log in there either.
  • LochfrassLochfrass Posts: 13,115
    Superusers
    Are you sure you are using the correct email address and password?

    On the Webside you can klick "forgot password"
  • albert54albert54 Posts: 10 [Apprentice Seeker]
    When opening I get a white square, which is normally green with text to enter email address and password.
    This white square disappears within 2 seconds.
    So I can't fill in anything. :/
  • DougLapDougLap Posts: 6,584
    Superuser
    Hi @albert54

    Could you try another Web Browser. Which one are you using at the moment.

    Doug
  • albert54albert54 Posts: 10 [Apprentice Seeker]
    fire fox
  • YamFazManYamFazMan Posts: 17,987
    Superusers
    edited August 13
    Hi
    @albert54
    Just tested Firefox, Microsoft Edge & Chrome....
    All Log in to MyDrive Web OK.....
    Try refreshing the browser screen....

    Stay Safe... ATB YFM
  • albert54albert54 Posts: 10 [Apprentice Seeker]
    Opened again and everything works as before.
    Thanks for all the info.
    Albert54
  • DougLapDougLap Posts: 6,584
    Superuser
    Hi @albert54

    👍

    Doug
  • LochfrassLochfrass Posts: 13,115
    Superusers
    Try it in Firefox with a private window modus.
    I think old coockies made the problem.
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