display lost

OliverRider400
OliverRider400 Registered Users Posts: 4
New Seeker
edited August 2020 in RIDER
Hello my TomTom Rider lost his display spontanously during the ride. Where can I get help?

Best Answer

Answers

  • OliverRider400
    OliverRider400 Registered Users Posts: 4
    New Seeker
    edited August 2020
    KD4xxxxxxxxx84
    Model: 4GE40
    Rider 400 4GE4.001.02



    Mod edit: Please don't post private or personal information on a public forum. Thanks!
  • RoadRider
    RoadRider Registered Users Posts: 750
    Revered Pioneer
    You can try a drum reset
  • OliverRider400
    OliverRider400 Registered Users Posts: 4
    New Seeker
    I lost the display and a car went over it. Only to reset will not replace the display. I think. :-)
  • OliverRider400
    OliverRider400 Registered Users Posts: 4
    New Seeker
    Sorry but on this page I do not find a customer support. It is very hard to work with TOMTOM.
  • RoadRider
    RoadRider Registered Users Posts: 750
    Revered Pioneer
  • DougLap
    DougLap Posts: 9,945
    Superuser
    Hi @OliverRider400

    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    Chat is during normal working hours only and is very busy and you may have to try a few times to get into Chat.

    There is currently no Phone line Customer Support with so many working from home.

    If you have a problem with the above link try another browser.

    You could also try Clicking on Contact Us ant the bottom of this page under the heading Support.

    When you have signed in on the next page Tap Red Contact Us

    Type Help in next box the hit return

    Hey box appears with a few suggestions. Just Tap the Contact Us at the bottom

    Box appears with Chat/Email

    Doug