Reinstalled TomTom Go stuck at "Preparing your app to get maps"

KingPanda
KingPanda Registered Users Posts: 4
New Seeker
Hi guys,

I uninstalled TomTom Go and reinstall again on play store, when launch the app got stuck at "Preparing your app to get maps", the blue car spin around in circle, a minute later the message change to "Something went wrong.".

Any idea what to do?

Thanks.

Answers

  • DougLap
    DougLap Posts: 10,044
    Superuser
    Hi @KingPanda

    Try deleting and reinstalling again turning the phone Off between the delete and reinstall.

    Doug
  • KingPanda
    KingPanda Registered Users Posts: 4
    New Seeker
    Thanks Doug, have followed your instruction but same issue and error message.

    I am using android 6.0.1 if that make a different.

  • DougLap
    DougLap Posts: 10,044
    Superuser
    Hi @KingPanda

    Maybe @lampard will pick this up.

    Doug
  • paba
    paba Registered Users Posts: 23
    Outstanding Wayfarer
    Are you on wifi or mobile? Are you using external sdcard? At this point in flow app checks for so called expansion file, normally it should be installed alongside app. But sometimes Playstore decides otherwise and app will have to download it, you should see notifications about that in notification drawer. There may be some problem with contacting Google Play Services.
  • KingPanda
    KingPanda Registered Users Posts: 4
    New Seeker
    Thank you Paba.

    The phone does not have external sdcard and it is connected to wifi.

    I see additional files get downloaded during the installation process, after the main download, but have no way to verify if it have everything.
  • paba
    paba Registered Users Posts: 23
    Outstanding Wayfarer
    Do you have enough space left on device? What is the phone model if you don't mind? You may wanna try to restart phone or try different wifi.
  • KingPanda
    KingPanda Registered Users Posts: 4
    New Seeker
    It is a ASUS zenfone 2 deluxe, there are plenty of free space and have tried with different wifi, still the same issue.

    https://www.gsmarena.com/asus_zenfone_2_deluxe_ze551ml-7475.php
  • lampard
    lampard Administrators Posts: 6,062
    Moderator
    Hi there @KingPanda

    I would advise you to make a clean re-installation of the App on your Android device, see the steps below:
    • Go to the Settings of the Phone.
    • Go to ‘Applications’ (maybe called different depending on the OS version used).
    • Go to ‘Application Manager’ (maybe called different depending on the OS version used).
    • Find the app in the list you’d like to uninstall and tap on it.
    • Click ‘Force Quit/Force Stop’.
    • In the ‘Storage’ section, tap first ‘Clear Cache’ and then tap ‘Clear Data
    • Here, tap on ‘Uninstall’.
    • Log out of the Playstore.
    • Delete Android / data / com.tomtom.gplay.navapp and Android / OBB / com.tomtom.gplay.navapp.
    • Open the Playstore login and reinstall the app on the internal memory (Not on SD Card).
    • Once done please close all the apps which are running in the background reboot the phone.
    • Reopen the TomTom app and test.
    If still no joy, please attach a screenshot of the error (something wen wrong) for better understanding.

    Regards, lampard


  • Kristaps
    Kristaps Registered Users Posts: 2
    Apprentice Traveler
    lampard wrote: »
    Hi there @KingPanda

    I would advise you to make a clean re-installation of the App on your Android device, see the steps below:
    • Go to the Settings of the Phone.
    • Go to ‘Applications’ (maybe called different depending on the OS version used).
    • Go to ‘Application Manager’ (maybe called different depending on the OS version used).
    • Find the app in the list you’d like to uninstall and tap on it.
    • Click ‘Force Quit/Force Stop’.
    • In the ‘Storage’ section, tap first ‘Clear Cache’ and then tap ‘Clear Data
    • Here, tap on ‘Uninstall’.
    • Log out of the Playstore.
    • Delete Android / data / com.tomtom.gplay.navapp and Android / OBB / com.tomtom.gplay.navapp.
    • Open the Playstore login and reinstall the app on the internal memory (Not on SD Card).
    • Once done please close all the apps which are running in the background reboot the phone.
    • Reopen the TomTom app and test.
    If still no joy, please attach a screenshot of the error (something wen wrong) for better understanding.

    Regards, lampard


    Hi. Sorry for jumping in, have the same problem. Tried all above nothing works. Seems app working fine till one more files (Selena) has been downloaded. Then tomtom app freezes.

  • albeka
    albeka Registered Users Posts: 1
    New Traveler
    I have the same problem on my Huawei 7" Tablet, Android 5.1.1, 1,9GB free RAM
    After new installation the same:
    when stating the App "the car is driving a circle" and then the error message raises : "Ein Fehler ist aufgetreten"
  • EX460
    EX460 Registered Users Posts: 7
    Master Traveler
    edited August 2020
    Old working Version 2.0.7 is available on APKPure

    Mod edit: Please do not post any 3rd party links!
  • Kristaps
    Kristaps Registered Users Posts: 2
    Apprentice Traveler
    [quote="EX460;

    Mod edit: Please do not post any 3rd party links![/quote]

    Who ever edited, it wasn't nice. At least if Tomtom is not able to help with installing new app, let as use an old app till our paid subscription runs out.