Updates for my device

thegidds
thegidds Registered Users Posts: 3
Apprentice Seeker
edited August 2020 in MyDrive Connect
I have 3 updates but I can not down load them to my computer which I have done in the past.

Answers

  • thegidds
    thegidds Registered Users Posts: 3
    Apprentice Seeker
    Not very pleased with Tom Tom. I have tried for several weeks. All I receive from you is to get a discount on a new Tom Tom, which I will not do unless this madness is resolved. I have had my Start 25 for 6 years with no problems. DG.
  • DougLap
    DougLap Posts: 9,956
    Superuser
    Hi @thegidds

    Try fully deleting the Updating software and after turning the PC back on again reloading it. Are you getting any other messages like Servers Busy.

    Doug
  • thegidds
    thegidds Registered Users Posts: 3
    Apprentice Seeker
    Yes, after '' down loading '' for about 3 minutes, I get ''servers busy''.
  • DougLap
    DougLap Posts: 9,956
    Superuser
    Hi @thegidds

    In which case with that info I would suggest you try the suggestion in the following post

    https://discussions.tomtom.com/en/discussion/comment/1701738/#Comment_1701738

    If that does not work then Type Servers Busy in the search box at the top of this page then hit return. Look through the various other suggestions you will find there including reloading My Drive Connect and I am sure you will resolve the issue.

    Doug