GPS positioning on device
mauryg8
Registered Users Posts: 3 
New Traveler
New Traveler
good morning, I have the device that no longer works. even if I reprogram it, it continues to make the same defect and does not position itself because the GPS does not work. I have sent several emails but no one answers me. how to do to fix it? Thanks for the reply regards Mauro
Mod edit: Machine translated from Italian!
Mod edit: Machine translated from Italian!
0
Answers
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Your device may not have been updated for a while. The WNRO issue may be preventing the device from getting a GPS fix. Assuming the device is so old that it doesn't even use MyDrive Connect. Go to TomTom Home, remove everything and reinstall again except the navkit. After everything is done, download and install the navkit from the server. It should now work. Go to Help or contact TomTom Support.
Mod edit: Machine translated from Italian!0 -
the device is recent and is always up to date. with the latest update had problems. if I connect it to the PC and restore it, a black screen appears with a cable with a red x and remains so. my drive does not detect any devices.
Mod edit: Machine translated from Italian!0 -
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Hi
@mauryg8
Welcome to the site....the device is recent and is always up to date. With the latest update had problems. If I connect it to the PC and restore it, a black screen appears with a cable with a red x and remains so. my drive does not detect any devices.
Mod edit: Machine translated from Italian!
It looks like Recovery Mode has initialized on your device....
When the device is in Recovery Mode... The device MUST be connected to your PC using the supplied USB Cable with MyDrive Connect running in the background for the Recovery process to complete....
MyDrive Connect must be running on your PC, and be capable displaying as CONNECTED on MyDrive Connect...
Installing MyDrive Connect....
Here... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect
See Tomtom FAQ... Navigation device not starting or displaying a cross....
I think the device is somewhere between bullet-point (7) & (8)
See... https://help.tomtom.com/hc/en-gb/articles/360013959579-Navigation-device-not-starting-or-displaying-a-cross
Once Recovery Mode is initiated, and if a connection to MyDrive Connect has NOT established....
Recovery Mode will continue to attempt to connect to MDC until the Server eventually times-out
Any attempts at a Restart... The device, will continue to display a Splash screen with image of a PC and a Red Cross or a Screen displaying a spinning disc, until Recovery mode can establish a connection to MyDrive Connect or the Server eventually times-out....
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