Factory reset freezes

StijnH Registered Users Posts: 2
Apprentice Seeker
edited January 24 in TomTom Sports

after recharging battery, there was only a blank screen on my tomtom,

Initiating a factory reset works on TomTom Sports connect app,
But after restoring the firmware, the resetting freezes , the usb connection with the destop is lost and results in a blank screen on the Spark3.

Appearantly, every two minutes, the screen flashes with the 2 hands, and dies again.

Please help !


  • tfarabaugh
    tfarabaugh Posts: 16,948
    Are you getting any error messages when you plug the watch in or is it being recognized at all? Does the clock face change to a battery charging icon (which indicates it is getting power so there is a partial connection)? A few things to look at (and I apologize if some are very basic, but it is best to get past the obvious issues first):

    1) Are you plugged directly into the machine and not a hub?
    2) Does the port work, can the computer detect other devices (like flash drives) in that port?
    3) Is the watch firmly snapped into the cradle and the USB plug firmly in the port?
    4) Is the USB port free of any debris or blockages?
    5) Is the Connect software running (is there an icon for it in the notification area)?
    6) Did you install Sports Connect, not MyDrive Connect? It is downloaded from tomtom.com/123
    7) Do you have administrator rights to the computer?
    8) Is a firewall or antivirus running that is blocking the software from connecting to TomTom (try turning them off before docking the watch)?
    9) Does the computer have a good Internet connection (Internet is required to sync)?
    10) Can you try installing it on a different machine to determine if it is an issue with the computer versus the watch?

    Is there any damage to the pins in the charger or the contacts on the watch? If any of the pins are bent or deformed straighten them out with a pin and make sure the contacts on the back of the watch are free of tarnish or grime. Also make sure it is fully snapped into the cradle.
  • StijnH
    StijnH Registered Users Posts: 2
    Apprentice Seeker

    thank you for all these advice tips and tricks
    Apparently, the issue is revolver for the moment.

    Here indeed, brushing the contacts could have helped to recognize the watch as a USB device.

    Thanks again