Activation of the map

napolienri Registered Users Posts: 1
New Seeker
Hallo. I have bought a map for my carminat tomtom live, but after the download using tomtom home on my device I receive the request for an acvtivation code. Where the code can be found?
Thank you in advance


  • DougLap
    DougLap Posts: 10,116
    Hi @napolienri

    Hopefully @VikramK picks this up and advises. Look back here later.

  • VikramK
    VikramK Administrators Posts: 14,540
    Hi Enrico
    There should not be a need to enter an activation code for the map you ordered online.
    My suggestion would be do a factory reset and see if the device still asks for it.

    Or else just get in touch with our customer service with the picture of the screen where the device asks you for an activation code.

    Thanks, Vikram