TomTom 5100 not showing wolrd maps or lifetime updates in MyDrive

PClegg
PClegg Registered Users Posts: 8
Master Traveler
in Devices using MyDrive Connect
Hello,
I have a TomTom 5100 which has a UK map installed form 2016, when I login to MyDrive it does not have the option to update nor download any further maps.
I understand this will be because it has not been connected for 12 months (lord only knows why TomTom has this restriction in their system). Could somebody please help to get the lifetime map service reactivated?
Many thanks.
Paul
TomTom 5100 - serial number ends: 5592

Best Answer

Answers

  • DougLap
    DougLap Posts: 9,951
    Superuser
    edited August 2020
    Hi @PClegg

    Hopefully @VikramK can advise on the situation.

    Doug
  • PClegg
    PClegg Registered Users Posts: 8
    Master Traveler
    Many thanks Doug, I think you have helped me in the past with another device - you and Vikram are a real credit to the support offered by this forum. I hope the powers that be appreciate how much you support their paying customers.
  • PClegg
    PClegg Registered Users Posts: 8
    Master Traveler
    Great work Vikram - all maps now showing and available for download/upgrade!
    Thank you.
  • DougLap
    DougLap Posts: 9,951
    Superuser
    Hi @PClegg

    Glad you are sorted. By the way I am a customer just like you whereas Vikram does work for TT.

    Doug

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