Street names wrong language

Ka3aK
Ka3aK Registered Users Posts: 6
Apprentice Traveler
Greetings!
Bought new Europe map recently and after update to 10.50 all street names in Ukraine are on English, however previous map version 9.xx has correct Cyrillic names. How can I fix it?
Thanks in advance!

Answers

  • Ka3aK
    Ka3aK Registered Users Posts: 6
    Apprentice Traveler
    My device is TomTom Carminat Live
  • VikramK
    VikramK Administrators Posts: 14,305
    Moderator
    Hi @Ka3ak

    Welcome to the community!
    You can report the map error using our MapShare website- https://www.tomtom.com/mapshare/tools/new/mapshare/

    Thanks, Vikram
  • Ka3aK
    Ka3aK Registered Users Posts: 6
    Apprentice Traveler
    Thank you, @VikramK!
    I'll report it asap. But the problem is that now I have no Cyrillic support on the maps of Ukraine at all (keyboard, street names etc.), English transliterations only. However, old version of this same maps had full Cyrillic support.
    Hope, that report will help.
  • Ka3aK
    Ka3aK Registered Users Posts: 6
    Apprentice Traveler
    Dear @VikramK!
    Could you, please, assist me to contact any person from TomTom support department to solve my problem?
    Reporting at MapShare did not help, report was not accepted.
    Thanks, Artem
  • VikramK
    VikramK Administrators Posts: 14,305
    Moderator
    @Ka3aK

    Hi Artem

    Could you list a few examples here, please? I will try and see if someone in the Maps Team can help.

    Thanks, Vikram
  • Ka3aK
    Ka3aK Registered Users Posts: 6
    Apprentice Traveler
    @VikramK
    Do you want me to post here some pictures of the navi screen? If so, will do it tommorow asap.
    Thanks, Artem
  • VikramK
    VikramK Administrators Posts: 14,305
    Moderator
    Hi @Ka3aK

    That will help a lot and if you could also mention some street names that were in Cyrillic but now changed to English.

    Thanks, Vikram.
  • Ka3aK
    Ka3aK Registered Users Posts: 6
    Apprentice Traveler
    Hi, @VikramK!
    The problem solved by reinstalling map. So easy :)
    Anyway, thanks a lot for your efforts!
    Best wishes!
    Artem