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I tried to read the new article you referred to above. However, I always get redirected to the following page. And there is no chat function as far as I can see. https://discussions.tomtom.com/en/
Very strange. Not easy to get support at the moment.
Thanks Doug for the hint with the browser. I finally used Chrome and it worked fine. I was able to use the chat function and Neda from customer support was able to guide me through.
Solution: in order to get the updates for my Rider 2013 I needed to install TomTom Home on my computer. By connecting the device, the software showed me the available updates which I am currently downloading. However, due to the fact that my device does not have an SD-Card slot, I need to deinstall the map that originally was installed. This was done by the installation program right before installing the new map. So finally it is not an update but a new map which will be installed.
Niall
Posts: 10,821 
Comments
Superuser
Thanks for that. Managed to help someone earlier this morning with something similar but will use this in future.
Doug
Superusers
Thank you... Bookmarked for future use...
ATB YFM
Superuser
Thanks Niall. Bookmarked too.
Regards. Laure
https://help.tomtom.com/hc/en-gb/articles/360015568919/
https://discussions.tomtom.com/en/
Very strange. Not easy to get support at the moment.
Superusers
@Caecilia
The link in Vikram's Post... https://help.tomtom.com/hc/en-gb/articles/360015568919/
Is working OK here.... (Edit... I'm Using Firefox)
___________________________
Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...(Normal Office Hours)
The way of contacting Customer Services has changed
See... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
Stay Safe... ATB YFM
Solution: in order to get the updates for my Rider 2013 I needed to install TomTom Home on my computer. By connecting the device, the software showed me the available updates which I am currently downloading. However, due to the fact that my device does not have an SD-Card slot, I need to deinstall the map that originally was installed. This was done by the installation program right before installing the new map. So finally it is not an update but a new map which will be installed.
seems that Vikram's link does not work in MS Edge. By using Chrome instead, it worked.
Superusers
@Caecilia
You're welcome, glad you're sorted
Stay Safe... ATB YFM