traffic not working

berty bassett
Registered Users Posts: 2 
Apprentice Seeker

Apprentice Seeker
my tom tom trucker 6000 says my network is connected and traffic Activated but it also say traffic service unavailable I have followed all the tom to advice and reset my device but still not working why?????
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Answers
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Hi @berty bassett
Welcome to the community! I had a quick look at your account and I don't find that the device has an active subscription for TomTom Traffic.
That probably could be the reason.
Thanks, Vikram1 -
on my tom tom traffic it says "your subscription expires on 02/09/2020 ???0
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Hello
I have the same problem (gprs disconnected)
tomtom acount [email protected]
tomtom trucker 6000 S/N Z6xxxxxxxxx005
i think you need to activate the sim through a new one
thanks
Mod edit: Please don't post private or personal information on a public forum. Thanks!0 -
country- Lithuania
not connected via wifi
i think tomtom 6000 doesn't have wifi0 -
Hi @omsonas
OK. I think you should raise the issue with Customer Support.
If I look on the TT website at the current models offered Lithuania is not on the list of Countries for which Traffic is available. So ask them if it is supposed to be available and then see what they can recommend to resolve your issue if it is. If you look at the Live services subscription facility Lithuania is listed.
https://www.tomtom.com/en_gb/sat-nav/maps-services/shop/live-services/world/
Customer Support.
https://help.tomtom.com/hc/en-gb/articles/360015568919/
Doug0 -
I know that it does not work in Lithuania Live traffic, but gprs connection must work
navigation is used throughout Europe0 -
I think need re-activate sim card
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current subscription for Traffic bought yesterday for a year0
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just started working thanks
i reset to factory settings maybe helped1