traffic not working

berty bassett
berty bassett Registered Users Posts: 2
Apprentice Seeker
my tom tom trucker 6000 says my network is connected and traffic Activated but it also say traffic service unavailable I have followed all the tom to advice and reset my device but still not working why?????

Answers

  • VikramK
    VikramK Administrators Posts: 14,307
    Moderator
    edited August 2020
    Hi @berty bassett
    Welcome to the community! I had a quick look at your account and I don't find that the device has an active subscription for TomTom Traffic.
    That probably could be the reason.

    Thanks, Vikram
  • berty bassett
    berty bassett Registered Users Posts: 2
    Apprentice Seeker
    on my tom tom traffic it says "your subscription expires on 02/09/2020 ???
  • omsonas
    omsonas Registered Users Posts: 6
    New Seeker
    edited August 2020
    Hello
    I have the same problem (gprs disconnected)
    tomtom acount [email protected]
    tomtom trucker 6000 S/N Z6xxxxxxxxx005
    i think you need to activate the sim through a new one
    thanks



    Mod edit: Please don't post private or personal information on a public forum. Thanks!
  • DougLap
    DougLap Posts: 10,042
    Superuser
    Hi @omsonas

    If your unit is connected to Wifi the GPRS will be shown as disconnected.

    Is your unit saying disconnected when well away from Wifi and in a good mobile area.

    Also which country are you having this issue.

    Doug
  • omsonas
    omsonas Registered Users Posts: 6
    New Seeker
    country- Lithuania
    not connected via wifi
    i think tomtom 6000 doesn't have wifi
  • DougLap
    DougLap Posts: 10,042
    Superuser
    Hi @omsonas

    OK. I think you should raise the issue with Customer Support.

    If I look on the TT website at the current models offered Lithuania is not on the list of Countries for which Traffic is available. So ask them if it is supposed to be available and then see what they can recommend to resolve your issue if it is. If you look at the Live services subscription facility Lithuania is listed.

    https://www.tomtom.com/en_gb/sat-nav/maps-services/shop/live-services/world/

    Customer Support.

    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    Doug
  • omsonas
    omsonas Registered Users Posts: 6
    New Seeker
    I know that it does not work in Lithuania Live traffic, but gprs connection must work
    navigation is used throughout Europe
  • DougLap
    DougLap Posts: 10,042
    Superuser
    Hi @omsonas

    I asked which country you were having the issue in. Are you saying this is happening in all countries..

    Do you have a current subscription for Traffic.

    Doug
  • omsonas
    omsonas Registered Users Posts: 6
    New Seeker
    20ncl3pc8d9m.jpg
    I think need re-activate sim card
  • omsonas
    omsonas Registered Users Posts: 6
    New Seeker
    current subscription for Traffic bought yesterday for a year
  • omsonas
    omsonas Registered Users Posts: 6
    New Seeker
    just started working thanks
    i reset to factory settings maybe helped
  • DougLap
    DougLap Posts: 10,042
    Superuser
    Hi @omsonas

    Glad you are sorted.

    Doug