SatNav not updating

Hardough Registered Users Posts: 1
New Seeker
I am trying to update my device, but every time that I choose what updates I want, then click update. Nothing happens. This is becoming extremely frustrating as my device needs an update urgently due to a lot of changes around my local area. Before you ask, I am using the cable for the device and I definitely don't need to watch the youtube video, because what it tells me to do on the video is not working!!


  • YamFazMan
    YamFazMan UKPosts: 21,356
    edited August 2020
    Welcome to the site....
    If I have a problem with MyDrive Connect...
    I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program just as effective for giving MyDrive Connect CPR to bring it back to life...

    JimB0b wrote: »
    Thanks @YamFazMan
    I'm on a Mac but have found the two folders you mentioned (Home3 and MyDriveConnect) and deleted them. Hurrah!… that's done the trick after a couple of frustrating weeks I've updated it successfully.
    Many thanks for the advice.

    On a Mac....
    The "HOME3" and the "MyDrive Connect" folders are located here...
    MacOS: Users\Username\Library\Application Support\TomTom\

    Also the early Maps fitted easily onto 8GB on-board Memory, but the Map sizes increases with every update... Now the 8GB limit on-board Memory size on the NAV4 devices is an unfortunate, but real Catch22 situation....
    The latest NAV4 Full Europe Map size is now 9GB +
    See Catch22...

    Stay Safe... ATB YFM