TomTom Go Subscription Does not appear in Google Play Account - Unable to Cancel
Trailerman
Posts: 10 [Apprentice Traveler]
Hi,
I recently purchased a monthly TomTom Go subscription from within the Go App. When I go to Subscriptions->Manage from within the App (which takes me to my Google Play account, Subscriptions page), no TomTom subscriptiotn is shown.
Please can somebody confirm how I am therefore able to cancel my subscription, if it is not shown in my Play account?
Many thanks for any help.
I recently purchased a monthly TomTom Go subscription from within the Go App. When I go to Subscriptions->Manage from within the App (which takes me to my Google Play account, Subscriptions page), no TomTom subscriptiotn is shown.
Please can somebody confirm how I am therefore able to cancel my subscription, if it is not shown in my Play account?
Many thanks for any help.
0
Answers
Superuser
Hopefully @lampard can help with this when he is back on the forum tomorrow.
Doug
Welcome to the Community! Have you used a different email account for purchasing the subscription? The email address you used here has no subscription to it.
Regards, lampard
Can you first reset the app from Main Menu and open it again to login with the email address by which you purchase the subscription? In the main menu, please go to TomTom Services and log in to your account. You can then restore your purchases.
Regards, lampard
I have reset the app and logged in using my Google Play store email. As before, I see my monthly subscription in the app, but 'Manage', which takes me to my Google Play account, shows no TomTom subscription.
Very grateful for your further advice.
Jules
All a bit confusing - no matter what email I login with, the subscription cannot be managed.
When you buy a subscription, it gets activated on the e-mail address you used in the app (TomTom Login) and manage subscriptions (Autorenewal, cancellation etc.) can be done through your Google account which is used in Playstore when you make purchases. You can confirm the same by going into the 'Playstore' app on phone > Click on small picture icon at the top right (Just beside the voice search icon) > Then click on the arrow pointing downwards > Here you can see the accounts you are using. I think its best to get in touch with our support via Chat/Email and they'll be able to rectify this for you.
Regards, lampard
Presumably if this is about accounts and emails, then if I log into Google Play with my TomTom account I should see my subscription. I just tried this, using the same email address as my TomTom account, but there are no subscriptions shown at all.
Please can you advise what the chat/email contact details for TomTom support are?
Many thanks,.
Jules
Superuser
Try this
Go to the bottom of this page and Select Contact Us under the heading Support
Log into the Page that opens
Tap on the Red Contact Us
Type Help in the Red box and hit return
Help Box appears with a number of suggestions. Select Contact Us at the bottom of the box.
You now get a box with Chat/Email. options
The chat facility is very busy so you may have to try a few times before you get a connection.
Also Chat is during normal working hours.
Doug
Jules.
Superuser
Maybe @lampard can respond to this with a suggestion.
Doug
If you bought subscription on app in version 2.+ then those subscriptions are auto renewing and managed through your playstore account. They are not tied to TomTom account.
You can access and manage them even from computer's web browser, here you can found more info
https://support.google.com/accounts/answer/7673989
Here how it looks on my google account:
If you don't see it there then it's something to pickup with Playstore customer care.
Navigation products bought on app version <2 are not auto renewing and are tied to TomTom account even if they are bought through Playstore. But they are consumable products so nothing to manage.
Hope that helps.