Subscription inactive

cremiki
Registered Users Posts: 4 
Apprentice Seeker

Apprentice Seeker
Hi,
Through Google Play, in May, I signed up for a 12-month subscription but within my App it is not active.
In Google my subscription is active
What can I do?
Through Google Play, in May, I signed up for a 12-month subscription but within my App it is not active.
In Google my subscription is active
What can I do?
0
Answers
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Hi,
I tried to restore purchases but no results.
Regards
Miki
0 -
Hi Miki,
Do you've multiple accounts on Google play store? Are you logging in to the same email address by which you purchased the subscription? Can you please try the following:- Uninstall TomTom app
- In a BROWSER on your desktop/Laptop: Log in to the web interface of Google Play with the account you used to purchase
- Install TomTom app from the web interface to your device
- Don't let it open the Playstore app, but use the install button and choose your device in the browser to install it. Log in with the your credentials and see if it helps otherwise it's best to get touch with the support.
Regards, lampard0 -
Good evening.
I followed the items provided but the problem was not solved.
What else can I do?
Thanks,
Miki0 -
Hi Miki,
It's probably best if you can get in touch with our support via Chat/Email and they'll be able to help you further.
Thanks, lampard0 -
Hi
I have tried several times to write to the support via email but they have always ignored me.
Please give me the references of someone who answers or give me a link for a live chat because I have never found it.
Thank you
Regards
Miki0 -
Hi @cremiki
Try this
Go to the bottom of this page and Select Contact Us under the heading Support
Log into the Page that opens
Tap on the Red Contact Us
Type Help in the Red box and hit return
Help Box appears with a number of suggestions. Select Contact Us at the bottom of the box.
You now get a box with Chat/Email. options
The chat facility, which works during normal business hours , is very busy so you may have to try a few times before you get a connection.
Doug0