Answers

• lampard Posts: 5,532 Moderator

  July 2020

  Hi @cremiki
  
  Welcome to the Community & sorry about my late reply! Can you try restoring the purchase on the App? In the main menu, please go to TomTom Services and log in to your account. You can then restore your purchases there.
  
  Regards, lampard

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• cremiki Posts: 4 [Apprentice Seeker]

  August 2020

  Hi,
  
  I tried to restore purchases but no results.
  
  Regards
  
  Miki
  

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• lampard Posts: 5,532 Moderator

  August 2020

  Hi Miki,
  
  Do you've multiple accounts on Google play store? Are you logging in to the same email address by which you purchased the subscription? Can you please try the following:

  • Uninstall TomTom app
  • In a BROWSER on your desktop/Laptop: Log in to the web interface of Google Play with the account you used to purchase
  • Install TomTom app from the web interface to your device
  • Don't let it open the Playstore app, but use the install button and choose your device in the browser to install it. Log in with the your credentials and see if it helps otherwise it's best to get touch with the support.

  
  Regards, lampard

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• cremiki Posts: 4 [Apprentice Seeker]

  August 2020

  Good evening.
  
  I followed the items provided but the problem was not solved.
  
  What else can I do?
  
  Thanks,
  
  Miki

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• lampard Posts: 5,532 Moderator

  August 2020

  Hi Miki,
  
  It's probably best if you can get in touch with our support via Chat/Email and they'll be able to help you further.
  
  Thanks, lampard

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• cremiki Posts: 4 [Apprentice Seeker]

  August 2020

  Hi
  
  I have tried several times to write to the support via email but they have always ignored me.
  
  Please give me the references of someone who answers or give me a link for a live chat because I have never found it.
  
  
  Thank you
  
  Regards
  
  Miki

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• DougLap Posts: 8,675
  Superuser

  August 2020 edited August 2020

  Hi @cremiki
  
  Try this
  
  Go to the bottom of this page and Select Contact Us under the heading Support
  Log into the Page that opens
  Tap on the Red Contact Us
  Type Help in the Red box and hit return
  Help Box appears with a number of suggestions. Select Contact Us at the bottom of the box.
  You now get a box with Chat/Email. options
  
  The chat facility, which works during normal business hours , is very busy so you may have to try a few times before you get a connection.
  
  Doug

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