how do i know if my start25 should have lifetime updates

epicjohn
epicjohn Registered Users Posts: 14
Master Traveler
edited August 2021 in Map purchase & installation
how do i know if my start25 should have lifetime updates

Answers

  • YamFazMan
    YamFazMan UKPosts: 21,343
     Superuser
    Hi
    @epicjohn

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    ATB YFM
  • epicjohn
    epicjohn Registered Users Posts: 14
    Master Traveler
    My s/number starts with a BL, does that mean no life time updates
  • YamFazMan
    YamFazMan UKPosts: 21,343
     Superuser
    Hi
    @epicjohn
    No 'BL' means the device has 4 GB of built-in memory and if the device was supplied with lifetime maps... Then the lifetime maps will still be supported

    The devices 'BK' with 2 GB of built-in memory are Eol (End of Life)

    Stay Safe... ATB YFM
  • epicjohn
    epicjohn Registered Users Posts: 14
    Master Traveler
    sorry for being dim, but how do i find out if my start 25 came with free map updates
  • DougLap
    DougLap Posts: 10,116
    Superuser
    Hi @epicjohn

    Ask Customer Support as they will know .

    Go to the bottom of this page and Select Contact Us under the heading Support
    Log into the Page that opens
    Tap on the Red Contact Us
    Type Help in the Red box and hit return
    Help Box appears with a number of suggestions. Select Contact Us at the bottom of the box.
    You now get a box with Chat/Email. options

    The chat facility is very busy so you may have to try a few times before you get a connection.

    Doug
  • Lochfrass
    Lochfrass Posts: 18,957
     Superuser
    You can ask the Support via Chat or mail.

    Here you can see how to: https://discussions.tomtom.com/en/discussion/1124472/contacting-customer-services/p1
  • epicjohn
    epicjohn Registered Users Posts: 14
    Master Traveler
    sorted thanks
  • YamFazMan
    YamFazMan UKPosts: 21,343
     Superuser
    Hi
    @epicjohn
    You're welcome, glad you're sorted :)

    Stay Safe... ATB YFM

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