how do i know if my start25 should have lifetime updates — TomTom Community

Map purchasing

how do i know if my start25 should have lifetime updates

epicjohnepicjohn Posts: 14 [Master Traveler]
in Map purchasing
how do i know if my start25 should have lifetime updates

Answers

  • YamFazManYamFazMan Posts: 18,693
    Superusers
    Hi
    @epicjohn

    02n6vdqcecao.jpg
    ATB YFM
  • epicjohnepicjohn Posts: 14 [Master Traveler]
    My s/number starts with a BL, does that mean no life time updates
  • YamFazManYamFazMan Posts: 18,693
    Superusers
    Hi
    @epicjohn
    No 'BL' means the device has 4 GB of built-in memory and if the device was supplied with lifetime maps... Then the lifetime maps will still be supported

    The devices 'BK' with 2 GB of built-in memory are Eol (End of Life)

    Stay Safe... ATB YFM
  • epicjohnepicjohn Posts: 14 [Master Traveler]
    sorry for being dim, but how do i find out if my start 25 came with free map updates
  • DougLapDougLap Posts: 7,221
    Superuser
    Hi @epicjohn

    Ask Customer Support as they will know .

    Go to the bottom of this page and Select Contact Us under the heading Support
    Log into the Page that opens
    Tap on the Red Contact Us
    Type Help in the Red box and hit return
    Help Box appears with a number of suggestions. Select Contact Us at the bottom of the box.
    You now get a box with Chat/Email. options

    The chat facility is very busy so you may have to try a few times before you get a connection.

    Doug
  • LochfrassLochfrass Posts: 14,131
    Superusers
    You can ask the Support via Chat or mail.

    Here you can see how to: https://discussions.tomtom.com/en/discussion/1124472/contacting-customer-services/p1
  • epicjohnepicjohn Posts: 14 [Master Traveler]
    sorted thanks
  • YamFazManYamFazMan Posts: 18,693
    Superusers
    Hi
    @epicjohn
    You're welcome, glad you're sorted :)

    Stay Safe... ATB YFM
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