TomTom GO Premium 5 - No updates

PF5673
Registered Users Posts: 3 
Apprentice Seeker

Apprentice Seeker
Since I purchased my Premium 5 15 May 2020 there have been no updates of the maps.
Also the software on the device is missing the traffic cam reporting icon, which makes me think the wrong software is loaded for the UK..
Also the software on the device is missing the traffic cam reporting icon, which makes me think the wrong software is loaded for the UK..
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Best Answer
Answers
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Hi @PF5673
Go to the MY Drive Webpage log in and check that all your My Places , and any 3rd Party POI files and routes you ahead created in My Drive and synced to the Premiums My Routes folder are all stored there in your account.
If they are then:-
Tap Menu
Tap Settings
Tap System
Tap Reset Device.
This will return the unit to being Out of the Box except the current maps and operating software will not be changed.
If after you have done this and re-set the unit up you re still not offered any updates then come back here and we can ask one of the mods to check your settings on the TT servers.
Doug0 -
Reset as asked
Still no updates
The Traffic camera report icon is also missing.
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Thanks to DougLap and VikramK.
My Sat nav downloaded the Traffic fix
and a map update this morning.0