Communication failure with your device — TomTom Community

Communication failure with your device

Hi, any idea how to sort this problem out, it is happened when I tried factory restore

Thank you


  • jpucikjpucik Posts: 3 [Apprentice Seeker]
    Sorry it is a tomtom go 6200 and now I can see the sad face on the screen :-)
  • LochfrassLochfrass Posts: 14,972
    Try to delete the bluetooth pairing on your Smartphone and the go 6200 in the Bluetooth settings.
    Then reconnect them again
  • jpucikjpucik Posts: 3 [Apprentice Seeker]
    :-) I wont go anywhere :-) I have got just sad face or screen of dead :-( but thank you
  • DougLapDougLap Posts: 7,964
    Hi @jpucik

    If you have a map on the internal memory take the extra memory card out and see if that makes a difference.

  • VikramKVikramK Posts: 11,892 Moderator
    edited August 2020
    Hi @jpucik
    Welcome to the community!

    I would start with a soft reset:

    Should that not help, I would follow it up with a recovery mode:

    Thanks, Vikram
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