Error message — TomTom Community

Error message

JonAd100JonAd100 Posts: 2 [New Seeker]
I have an error message "Problem with map. You cannot use this map on this device : United_Kingdom_and_Republic_of_Ireland-479". I have tried updating the SD card. Any suggestions ?

Answers

  • DougLapDougLap Posts: 6,103
    Superuser
    Hi @JonAd100

    Hopefully @VikramK may be able to sort this for you. Look back here tomorrow when he will be back on the forum.

    Doug
  • VikramKVikramK Posts: 10,203 Moderator
    Hi @JonAd100

    Welcome to the community!
    The map has been activated for your device. Please remove the existing map first and download a fresh version offered as a download in TomTm HOME.
    Thanks, Vikram
  • JonAd100JonAd100 Posts: 2 [New Seeker]
    Thank you VikramK, but its not clear to me from the Tom Tom HOME menu exactly how I need to do this ? Do I go into Manage my Carminat Tom Tom, Manage Your navigation device, Maps Remove items from Device ? Then it will offer a new map in the Updates Menu ?
  • VikramKVikramK Posts: 10,203 Moderator
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