Error message

JonAd100
JonAd100 Registered Users Posts: 2
New Seeker
I have an error message "Problem with map. You cannot use this map on this device : United_Kingdom_and_Republic_of_Ireland-479". I have tried updating the SD card. Any suggestions ?

Answers

  • DougLap
    DougLap Posts: 10,119
    Superuser
    Hi @JonAd100

    Hopefully @VikramK may be able to sort this for you. Look back here tomorrow when he will be back on the forum.

    Doug
  • VikramK
    VikramK Administrators Posts: 14,562
    Moderator
    Hi @JonAd100

    Welcome to the community!
    The map has been activated for your device. Please remove the existing map first and download a fresh version offered as a download in TomTm HOME.
    Thanks, Vikram
  • JonAd100
    JonAd100 Registered Users Posts: 2
    New Seeker
    Thank you VikramK, but its not clear to me from the Tom Tom HOME menu exactly how I need to do this ? Do I go into Manage my Carminat Tom Tom, Manage Your navigation device, Maps Remove items from Device ? Then it will offer a new map in the Updates Menu ?
  • VikramK
    VikramK Administrators Posts: 14,562
    Moderator