TomTom start XL CANT USE THIS MAP ON THIS DEVICE AFTER UPDATE ERROR — TomTom Community

TomTom start XL CANT USE THIS MAP ON THIS DEVICE AFTER UPDATE ERROR

I've connected old TomTom Start XL device via TomTom Home app and updated the software, after that - it is unable to load the maps. is now telling me there is a problem with the map and that i cant use these maps on this device: Europe_Central-100262. Can you help with that? thx

Answers

  • DougLapDougLap Posts: 6,181
    Superuser
    Hi @samba90

    Hopefully @VikramK can sort out your map tomorrow . Look back here then

    Doug
  • VikramKVikramK Posts: 10,284 Moderator
    Hi @samba90

    Welcome to the community!

    Could you send me the serial number of your device through a private message, please?

    Thanks, Vikram
  • samba90samba90 Posts: 5 [Apprentice Seeker]
    thx for the help , i have send you the device id via private message. @VikramK
  • samba90samba90 Posts: 5 [Apprentice Seeker]
    Hey ! Someone can help me? @VikramK @DougLap
  • VikramKVikramK Posts: 10,284 Moderator
    edited July 27
    Hi @samba90
    Thanks for sending the serial number.
    A map has been reactivated for your device. Connect your device to TomTom HOME and remove the existing map first.
    Download a fresh version offered as a download in TomTom HOME.

    Regards, Vikram
  • samba90samba90 Posts: 5 [Apprentice Seeker]
    Thank you very much really apprecciated @VikramK
  • samba90samba90 Posts: 5 [Apprentice Seeker]
    Thanks @VikramK it works like a charm ❤️ Peace✌️
  • DougLapDougLap Posts: 6,181
    Superuser
    Hi @samba90

    Glad you are sorted

    Doug
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