NEED HELP PREVIOUSLY HAD START 52 BUT GOT STOLEN SO BOUGH USED START 25 NEEDING UPDATE OFF EBAY — TomTom Discussions

NEED HELP PREVIOUSLY HAD START 52 BUT GOT STOLEN SO BOUGH USED START 25 NEEDING UPDATE OFF EBAY

julianp1971
julianp1971 Registered Users Posts: 3
New Seeker
in MyDrive Connect
I DELETED THE OLD MODEL OFF MY DRIVE CONNECT BUT IT NOT LET ME ADD THIS START 25
JUST KEEP SAYING THERES BEEN A PROBLEM TRY AGAIN SO IT RECOGNIZES IT BUT ,WONT LET, ADD IT
SO OBS VANT UPDATE IT
SO I CANT GET PAST SHOULD YOU BE ABLE TTO CONNECT TO MANY USER OR ONLY 1?
IM ON WINDOWS 10
ANY HELP WOULD BE GREAT

Answers

  • VikramK
    VikramK Registered Users, Administrators Posts: 13,110
    Moderator
    Hi @julianp1971
    Welcome to the community!

    Could you send me the serial number of your device through a private message, please?

    Thanks, Vikram
  • julianp1971
    julianp1971 Registered Users Posts: 3
    New Seeker
    HAVE PM YOU VIKRAM
  • DougLap
    DougLap Posts: 9,407
    Superuser
    Hi @julianp1971

    Did the previous owner delete all their data from the unit?

    Doug
  • julianp1971
    julianp1971 Registered Users Posts: 3
    New Seeker
    think so
  • DougLap
    DougLap Posts: 9,407
    Superuser
    edited July 2020
    Hi @julianp1971

    If you go into Settings/Mydrive does it still show the old My Drive account.

    Did you have to set it up when you first turned it on?

    Doug
  • VikramK
    VikramK Registered Users, Administrators Posts: 13,110
    Moderator
    Hi julian

    I have replied to you on that PM.. Thanks, Vikram

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