Trying to update every day for the past month but just get "Our servers are busy" message. Any idea

Paisley_Gary1
Paisley_Gary1 Registered Users Posts: 2
New Seeker
edited December 2021 in Devices using MyDrive Connect
Trying to update every day for the past month but just get "Our servers are busy" message. Any ideas?
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Answers

  • YamFazMan
    YamFazMan UKPosts: 21,355
     Superuser
    edited July 2020
    Hi
    @Paisley_Gary1
    Welcome to the site....
    If I have a problem with myDrive Connect...
    I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program just as effective for giving MyDrive Connect CPR to bring it back to life...
    See... https://discussions.tomtom.com/en/discussion/comment/1686214/#Comment_1686214
    ______________________
    JimB0b wrote: »
    Thanks @YamFazMan
    I'm on a Mac but have found the two folders you mentioned (Home3 and MyDriveConnect) and deleted them. Hurrah.. that's done the trick after a couple of frustrating weeks I've updated it successfully.
    Many thanks for the advice.

    On a Mac....
    The "HOME3" and the "MyDrive Connect" folders are located here...
    MacOS: Users\Username\Library\Application Support\TomTom\

    Stay Safe... ATB YFM
  • Paisley_Gary1
    Paisley_Gary1 Registered Users Posts: 2
    New Seeker
    Cheers YamFazMan - did the trick :)
  • YamFazMan
    YamFazMan UKPosts: 21,355
     Superuser
    Hi
    @Paisley_Gary1

    You're welcome, glad you're sorted :)
    To help others in the community... If my reply answered your question?
    Please answer 'Yes'To... Did this answer the question? 'Yes'< >' No'

    Stay Safe... ATB YFM