Updating the software in a GO 5000

AMRG
AMRG Registered Users Posts: 3
Apprentice Seeker
in Devices using MyDrive Connect
My GO 5000 will not take the Nav4 update. How can I get this to work?

Answers

  • VikramK
    VikramK Administrators Posts: 14,024
    Moderator
    Hi @AMRG

    Welcome to the community!
    What is the error? Are you selecting one update at a time before installing- using the My Content tab at the top (MyDrive Connect)

    Thanks, Vikram
  • AMRG
    AMRG Registered Users Posts: 3
    Apprentice Seeker
    Hi Vikram, I am in the My Content tab which says I have 5 updates. It instructs that you must install the first update (Nav4) before the others. When selected the screen goes to "checking" and rarely moves on. Occasionally I have had a message about servers being busy and try again.
  • DougLap
    DougLap Posts: 9,944
    Superuser
    Hi @AMRG

    Have a look at the following you could try on your My Drive Connect software.

    https://discussions.tomtom.com/en/discussion/comment/1706017/#Comment_1706017

    If that does not work then I recommend that you type Servers Busy in the search box at the top of this page and look through the many posts on the subject you are offered. There are other ways that have worked for the server busy problem described there

    Doug
  • AMRG
    AMRG Registered Users Posts: 3
    Apprentice Seeker
    Thanks!

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