speed camera update for a Go50?
claretfc
Posts: 8 [Apprentice Traveler]
Hi, I have a Go50 which is now getting quite old but works perfectly. Despite not using it that much since I am now retired I keep it updated. I have just done so and noticed that my speed camera update was about to expire and adjacent there was an offer of a 3 month update for £1 that I accepted and paid for. However the expiry date has not changed and below I noticed some small print that this satnav is no longer going to receive updates.
It read..."TomTom has stopped selling services for this device. Your trusted device will still work perfectly but you will no longer be able to buy any new services."
So it looks like I have bought something that is not for my satnav and to be honest I am very confused as to what is really going on and I would be very grateful if somebody could kindly clarify this for me.
Many thanks, Nick
It read..."TomTom has stopped selling services for this device. Your trusted device will still work perfectly but you will no longer be able to buy any new services."
So it looks like I have bought something that is not for my satnav and to be honest I am very confused as to what is really going on and I would be very grateful if somebody could kindly clarify this for me.
Many thanks, Nick
0
Answers
Superuser
You need to get in contact with Customer support. There are no phone lines available with many working rom home meanwhile I am not sure the unit has been made obsolete.
https://discussions.tomtom.com/en/discussion/1124472/contacting-customer-services
Doug
Many thanks for your response. I will check out the link that you kindly provided.
Nick
Superuser
A few have mentioned this problem and it is being looked at. Contacting Customer Support is the route.
https://discussions.tomtom.com/en/discussion/1124472/contacting-customer-services
If after signing in you get a Red Contact Us bottom Right then Type Help in the box you get not Chat and Tap Contact us at bottom of help headed Box.
Doug
Superuser
Contact customer support.
Try this
Go to the bottom of this page and Select Contact Us under the heading Support
Log into the Page that opens
Tap on the Red Contact Us
Type Help in the Red box and hit return
Help Box appears with a number of suggestions. Select Contact Us at the bottom of the box.
You now get a box with Chat/Email. options
The chat facility is very busy so you may have to try a few times before you get a connection.
Doug