Traffic alerts not activated

Yashpal_S_ Registered Users Posts: 2
Apprentice Seeker
Hi all,
On the 16/07/2020 I purchased a subscription for the live TomTom traffic updates and two days later it is still not activated on my device. I am very confused as to what is happening. I would be extremely grateful if someone could help me out.


  • YamFazMan
    YamFazMan UKPosts: 21,323
    edited July 2020
    Welcome to the site....
    The restrictions as a result of the Coronavirus, Social Distancing and people working from home, are probably delaying the Activation of Accounts and the Allocation of Maps & Services to Account’/Devices....
    @VikramK or @lampard the Forum Moderators should pick this up on Monday and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM
  • VikramK
    VikramK Administrators Posts: 14,527
    Hi @Yashpal_S_

    I don't see the service has been activated for the device yet. Please contact the customer service with the order number, and they should be able to sort it for you...

  • TeBeCe
    TeBeCe Registered Users Posts: 6
    Apprentice Traveler
    Good luck with that. Same problem here. I am contacting them for 11 days now and still no answer....
  • Yashpal_S_
    Yashpal_S_ Registered Users Posts: 2
    Apprentice Seeker
    I attempted to contact customer service on
    020 7949 0132 from there I learnt that I should contact them through email or the website. Are there any other number where I can contact customer support, and if not what email should I use to address my issue.
    Regards Yashpal
  • VCPP
    VCPP Registered Users Posts: 2
    New Traveler
    i have paid approximately 30 eur for "TomTom Traffic, LIVE- and other Services". The payment was accepted and the date on my device changed from 2020 to 2021, so initially everything was ok. I could use the services for 2 weeks and then it failed again. The date was again changed to 2020 and i was unable to use the services. I have searched for several mail-addresses but every time i sent a mail an automatic answer showed up.. Also the telephone numbers are not working.. Does anyone have the same problem ,or even better, know a solution? Thank you in advance. Kind regards.