Answers

• VikramK Posts: 11,092 Moderator

  July 2020 edited July 2020 Accepted Answer

  Hi @ZiocarloNL
  
  Welcome to the community!
  
  Just do a factory reset and check again....
  
  Main menu- Settings- System- Reset device.
  
  To avoid losing your stored favorites on the device you can create a back-up using MyDrive.
  
  See user guide
  
  Regards
  Vikram

  1
• FAVARS Posts: 3 [New Seeker]

  July 2020 edited July 2020

  Hello, although the annual subscription has been renewed and paid (30 € 95) on its expiry date on July 2, 2020, the speed camera service remains inactive to this day (on the grounds that the subscription has expired). to reactivate this service? Thank you
  
  
  
  Mod edit: Machine translated (French)

  0
• YamFazMan Posts: 18,666
  Superusers

  July 2020 edited November 2020 Accepted Answer

  Hi
  @FAVARS
  Contact Support
  Due to COVID-19 the phone service has been suspended....
  
  For Tomtom Support Email or Chat lines....
  (Normal Office Hours)
  The way of contacting Customer Services has changed
  __________________________
  
  Scroll to the top of this page and Click on 'Support'
  
  A New window opens.... Tomtom Support.....
  (1)... Make sure you are on the correct Tomtom Support page for your Country....
  (2).... Scroll to the bottom of the screen and check the Flag Icon...
  If incorrect click on the displayed Flag Icon....
  (3)... A New Flag/Language window opens....
  (4)... Click on the correct Flag/Language for your Country Tomtom Support site....
  
  Important... Log into the Tomtom Support page (Screen top right)
  'BEFORE' you click on the 'Contact us' Button....
  
  To enlarge image... Right Click on Image & Select View image....
  Click on the browser 'Back button' to return
  
  Note... if the 'Contact us' button is not displayed...
  Refresh your Browser page....
  
  
  Click on 'Contact us'
  A New window opens....
  Wait a few seconds for the 'Get in touch' Button to appear....
  Click on the 'Get in touch' Button
  
  
  Select Email or Chat...
  Then follow the on screen instructions....
  
  
  Note... Chat lines...(Normal Weekday Office Hours)....
  
  Stay Safe... ATB YFM
  

  5
• Veritas357 Posts: 6 [New Seeker]

  December 2020

  The links all redirect to this website.
  The one time I somehow got to the bot chat the option 'Get in touch' wasn't there, it was just completely static, nothing happened after typing. How the **** do you get touch with this company without pulling your hair out?

  0
• YamFazMan Posts: 18,666
  Superusers

  December 2020 edited December 2020

  Hi
  @Veritas357

  Veritas357 wrote: »

  The links all redirect to this website.
  The one time I somehow got to the bot chat the option 'Get in touch' wasn't there, it was just completely static, nothing happened after typing. How the **** do you get in touch with this company without pulling your hair out?

  And you wonder why ??? I daresay a profanity filter kicked in....
  
  Just checked Chat & Email using the tips in the link below....
  A couple of Tips when Contacting Tomtom Support....
  Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
  
  The Tomtom Netherlands Support... All Good
  
  
  Stay Safe... ATB YFM

  0