TomTom Traffic "Expired" but Go Premium shall have a lifetime subscription
As soon as I downloaded new maps and system the Traffic icon says "expired on 2019" No traffic and radar service anymore.
Please help
Best Answers
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VikramK Posts: 11,092
Moderator
Hi @ZiocarloNL
Welcome to the community!
Just do a factory reset and check again....
Main menu- Settings- System- Reset device.
To avoid losing your stored favorites on the device you can create a back-up using MyDrive.
See user guide
Regards
Vikram1 -
YamFazMan Posts: 18,666
SuperusersHi
@FAVARS
Contact Support
Due to COVID-19 the phone service has been suspended....
For Tomtom Support Email or Chat lines....
(Normal Office Hours)
The way of contacting Customer Services has changed
__________________________
Scroll to the top of this page and Click on 'Support'
A New window opens.... Tomtom Support.....
(1)... Make sure you are on the correct Tomtom Support page for your Country....
(2).... Scroll to the bottom of the screen and check the Flag Icon...
If incorrect click on the displayed Flag Icon....
(3)... A New Flag/Language window opens....
(4)... Click on the correct Flag/Language for your Country Tomtom Support site....
Important... Log into the Tomtom Support page (Screen top right)
'BEFORE' you click on the 'Contact us' Button....
To enlarge image... Right Click on Image & Select View image....
Click on the browser 'Back button' to return
Note... if the 'Contact us' button is not displayed...
Refresh your Browser page....
Click on 'Contact us'
A New window opens....
Wait a few seconds for the 'Get in touch' Button to appear....
Click on the 'Get in touch' Button
Select Email or Chat...
Then follow the on screen instructions....
Note... Chat lines...(Normal Weekday Office Hours)....
Stay Safe... ATB YFM
5
Answers
Welcome to the community!
Just do a factory reset and check again....
Main menu- Settings- System- Reset device.
To avoid losing your stored favorites on the device you can create a back-up using MyDrive.
See user guide
Regards
Vikram
Mod edit: Machine translated (French)
Superusers
@FAVARS
Contact Support
Due to COVID-19 the phone service has been suspended....
For Tomtom Support Email or Chat lines....
(Normal Office Hours)
The way of contacting Customer Services has changed
__________________________
Scroll to the top of this page and Click on 'Support'
A New window opens.... Tomtom Support.....
(1)... Make sure you are on the correct Tomtom Support page for your Country....
(2).... Scroll to the bottom of the screen and check the Flag Icon...
If incorrect click on the displayed Flag Icon....
(3)... A New Flag/Language window opens....
(4)... Click on the correct Flag/Language for your Country Tomtom Support site....
Important... Log into the Tomtom Support page (Screen top right)
'BEFORE' you click on the 'Contact us' Button....
To enlarge image... Right Click on Image & Select View image....
Click on the browser 'Back button' to return
Note... if the 'Contact us' button is not displayed...
Refresh your Browser page....
Click on 'Contact us'
A New window opens....
Wait a few seconds for the 'Get in touch' Button to appear....
Click on the 'Get in touch' Button
Select Email or Chat...
Then follow the on screen instructions....
Note... Chat lines...(Normal Weekday Office Hours)....
Stay Safe... ATB YFM
The one time I somehow got to the bot chat the option 'Get in touch' wasn't there, it was just completely static, nothing happened after typing. How the **** do you get touch with this company without pulling your hair out?
Superusers
@Veritas357 And you wonder why ??? I daresay a profanity filter kicked in....
Just checked Chat & Email using the tips in the link below....
A couple of Tips when Contacting Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
The Tomtom Netherlands Support... All Good
Stay Safe... ATB YFM