Voice directions / camera alerts stop mid trip

swills3218 Registered Users Posts: 1
New Seeker
I have a 6200, recently updated, did a long trip yesterday, voice direction started for 1st 3 or 4 miles, then stopped, until almost a destination 200 miles further on, plus the alterts for cameras sound just once (and we used the M25 !) is there a known issue ? reset at destination / reboot, worked on way back, then camera alerts stopped half way, although direction voice carried on


  • YamFazMan
    YamFazMan UKPosts: 21,317
    edited July 2020
    Is the battery fully charged ??? Are you using the Tomtom supplied USB cable & Power Adapter
    The Previous NAV4 and Latest (NAV5 Wi-Fi) devices are quite power hungry and can go into "Power saving mode" if not supplied with enough power

    On the earlier NAV3 Models, as part of the Power saving Tomtom first reduce then turn-off the spoken Instructions....
    They may do the same on the later NAV4 & NAV5 devices ???

    The Charger Adapter and USB Cable supplied by Tomtom WILL run and charge the device at the same time
    Many 3rd party Mismatched Charger Adapters won't run and charge the device at the same time
    See... It's not simply a power thing.....

    When the device is In use they are designed to be always connected to a power supply
    The Tomtom supplied Power Adapter is rated at 5Volts 1.2Amps
    Even after you have recharged the device externally via a mains charger, when in use in the vehicle, they will still require being connected to a Tomtom supplied Power Adapter (Or a proven suitable 3rd party Power adapter)

    (1)... Do NOT attach them to a dashboard USB port in your vehicle as they normally only supply 500mAmp (0.5Amp) and are for data transfer and not supplying power: See... Note (1) & (2)

    (2)... Using a NONE Tomtom 3rd party underpowered or a mismatched cigarette lighter charger can cause the device to go into Power Saving Mode: See... Note (1)

    (3)... On the Models with a built-in SIM, the reduction of power to the SIM can cause the dropping of the traffic info: Note (3)

    Note (1)... At an (Undisclosed) percentage of battery discharge, the device will try to save its power requirements by dimming the screen and eventually powers off the device... Devices with a built-in SIM Card may also lose Live Traffic services
    Note (2)... A dashboard USB port can also fool a NAV4 Device into entering 'Updating Mode' and display the Connected to your Computer splash screen
    Note (3)... I tried connecting my Tomtom GO 6200 to my Cars USB port, checked the connection status it reports 'Connected over USB' --> 'GPRS (SIM) Disconnected'

    Stay Safe... ATB YFM