customer support response — TomTom Community

customer support response

What has happened to the support tab - I'm signed in and all I get is the contact us tab which routes you back to the support page.

Why dont you show an email address anywhere?

Are you all hiding?

Comments

  • DougLapDougLap Posts: 6,146
    Superuser
    edited July 17
    Hi @Oldcodger

    Had you signed in on the page.

    I found if I tapped red contact us That if I typed help in it took you to a help headed box. If you tapped Contact Us bottom right of that box you could get to box offering Chat/Email. If Chat was not working because they have been very busy then send the email.

    Doug
  • OldcodgerOldcodger Posts: 6 [Apprentice Seeker]
    Thanks Doug,

    That was pretty well hidden but I managed to fire off an email.

    Thanks
  • OldcodgerOldcodger Posts: 6 [Apprentice Seeker]
    No response whatsoever from the email I sent

    Shockingly bad customer service - are they all 'working from home'?

  • Dexter290Dexter290 Posts: 4 [Apprentice Seeker]
    Bookmarked, thanks will give it a go tomorrow
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