Hi. I have a brand new Tomtom GO5200 (I guess it is manufactures a few years ago, but just got it out of the box) and the device shows that maps and software are up to date (both from year 2016). It won't load even camera updates.. Also GPRS is disconnected. Serial number of the device is ZB6376K01605. Tomtom MyDrive on PC shows that there is no need to connect thi sproduct to PC. I have tried soft reset without success. I also found out that it is impossible to contact customer service. Wifi shows good signal level with 76Mbit/s speed.