Missing Lifetime Map Update services- Activate please! - Page 3 — TomTom Community

Missing Lifetime Map Update services- Activate please!

1356

Comments

  • VikramKVikramK Posts: 9,905 Moderator
    Hi @andrant @jjmiller85 @Darius70

    Fixed the services for your device. Please check for updates now.

    @Tomtomfan_1
    Did you already contact the customer service to fix the subscriptions?

    Thanks. Vikram
  • Darius70Darius70 Posts: 10 [Master Explorer]
    Thanks very much Vikram. You are the best.

    Darius
  • Tomtomfan_1Tomtomfan_1 Posts: 3 [Apprentice Traveler]
    @VikramK no I haven't.
    Do I need to do anything? Can you sort it out for me please?
  • MáchalMáchal Posts: 6 [New Seeker]
    edited July 15
    Hi all, I own a new TomTom Start 52 (with Lifetime maps) and the maps have been updated after connecting to MyDrive. Unfortunately, the update failed out of nowhere. Now the navigation is without maps (maps have been deleted from the device) and after connecting to the PC MyDrive connect no longer offers me free map downloads. Please help. thanks
  • Darius70Darius70 Posts: 10 [Master Explorer]
    edited July 15
    Thanks for all. My ST52 work super with new maps. And some notes for all members Tomtom. No way upgrade with port USB 3.0. Only 2.0 works idealy. My opinion and hard work a lot and a lot hours. No updates and crash with new NB DELL G3 15 only USB 3.0 ports and success with old NB Asus with USB 2.0 ports.

    Darius
  • Darius70Darius70 Posts: 10 [Master Explorer]
    edited July 15
    Machal I have this situacion too. And now all its Ok. Read my notes I think its help you. About USB 3.0 and USB 2.0 ports on computers.

    Darius
  • MáchalMáchal Posts: 6 [New Seeker]
    Thanks, but my problem is not solved. I connected the navigation to a PC with usb 2.0 and usb 3.0 and no change.
  • MáchalMáchal Posts: 6 [New Seeker]
    There is no offer to download maps
    2.jpg 233.7K
    1.jpg 447.5K
  • DougLapDougLap Posts: 5,722
    Superuser
    edited July 15
  • MáchalMáchal Posts: 6 [New Seeker]
    @DougLap
    thanks, but not work. I don't have a map download offer, viz screen:
    Moje mapy (my maps)
    2.jpg 233.7K
  • Darius70Darius70 Posts: 10 [Master Explorer]
    I have same problem with ST52. And VikramK help but only connect after Vikram help to USB 2.0 is important ...
  • Darius70Darius70 Posts: 10 [Master Explorer]
    And you have success.

    Darius
  • DougLapDougLap Posts: 5,722
    Superuser
    Hi @Máchal

    Lets see what @VikramK says after he has had a chance to look at your account settings and the logs on the TT severs. Look back tomorrow.

    Doug
  • MáchalMáchal Posts: 6 [New Seeker]
    edited July 15
    Thanks, I'll wait :)
  • Darius70Darius70 Posts: 10 [Master Explorer]
    Machal have a little patience. And all will be OK.
  • VikramKVikramK Posts: 9,905 Moderator
    @Tomtomfan_1

    The lifetime map updates services for your TomTom GO PROFESSIONAL are already active.
    If you connect the device to a WiFi internet connection and check for updates a new map should be offered as a download.

    Hi All,

    My team informed me that they have deployed a fix for the lifetime maps update services not activating automatically.

    Note- It's still in the testing phase.

    You just need to do a soft reset and connect the device to a WiFi internet connection or using MyDrive Connect.



    @Máchal

    Could you test this, please?

    I will then forward the feedback to my team.

    Regards, Vikram.

  • tjupjetjupje Posts: 2 [Apprentice Traveler]
    edited July 16
    Hello VikramK,
    updating was successful, after the reset I first downloaded the NL map, then deleted the old Europe map, then loaded the new Europe map.
    thanks for the support.


    Mod edit: Machine translated (Dutch)
  • MariaRMariaR Posts: 2 [New Seeker]
    edited July 16
    Good morning
    I have a TomTom start 62, with lifetime maps. I did the update but after that the TomTom the map is gone.
    I cannot update the maps without paying a fee. Is there a way of activating the lifetime maps?
    Thank
  • Noel_Daly12Noel_Daly12 Posts: 2 [Apprentice Seeker]
    HAVE A GO 510 and missing lifetime map update services. How can this be activated
  • DougLapDougLap Posts: 5,722
    Superuser
    Hi @MariaR

    Hopefully @VikramK will pick this up and sort this out. He may add a small map to your account to help you avoid this happening again. If he does load it and leave it tucked away for when its needed. Look back later

    Doug
  • VikramKVikramK Posts: 9,905 Moderator
    edited July 16
    Hi @Noel_Daly12 @MariaR

    Please see my comment above, could you try the steps I suggested... ?

    Thanks, Vikram :)
  • MáchalMáchal Posts: 6 [New Seeker]
    @VikramK
    I tried this yesterday and it didn't work. It's okay today and the updates are working, many thanks!
  • DougLapDougLap Posts: 5,722
    Superuser
    Hi @Máchal

    Glad you are sorted . @VikramK will be grateful for the report back he asked for.

    Doug
  • MariaRMariaR Posts: 2 [New Seeker]
    Hi @VikramK @DougLap
    I tried but it doesn't work.
    I will try tomorrow.
    Thanks
Sign In or Register to comment.

Who's Online in this Category1

YamFazMan
YamFazMan