Missing Lifetime Map Update services- Activate please!

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Comments

  • Richard_123
    Richard_123 Registered Users Posts: 3
    Apprentice Seeker
    Morning Vikram.
    Thanks for activating the maps. Unfortunately the selection on the update panel shows all the European maps (17 of them) except the one for Western Europe which is currently installed on my TomTom. Any chance of linking that one in please.
    Thanks ... Richard
  • VikramK
    VikramK Administrators Posts: 14,307
    Moderator
    Hi Richard

    Asked our team to make some changes in the backend. Could you check again?

    Regards
    Vikram
  • Richard_123
    Richard_123 Registered Users Posts: 3
    Apprentice Seeker
    Vikram ...

    Great. Right map downloaded and working fine. Thanks for your help.

    Cheers ... Richard.
  • Edelstahlkocher
    Edelstahlkocher Registered Users Posts: 2
    New Seeker
    Morning,
    i have the same problem with Map Update services- Activate please

    version on device v1035. i need the v 1050

    Thanks
  • Pieterbiesemans
    Pieterbiesemans Registered Users Posts: 0
    New Seeker
    I have a TomTom start 52, with lifetime maps. However, I did not connect my system to receive the automatic updates right away. Now, I wanted to travel and update my system beforehand. As I haven't got the activation code, I cannot update the maps without paying a fee. Is there a way of recovering your product code, or activating the lifetime maps.
  • DougLap
    DougLap Posts: 10,042
    Superuser
    Hi @Pieterbiesemans

    Hopefully @VikramK will pick this up and sort your account out if necessary. Look back here later.

    Doug
  • CH23
    CH23 Registered Users Posts: 4
    Apprentice Seeker
    @VikramK - The updates have come through - thanks for your help.
  • CH23
    CH23 Registered Users Posts: 4
    Apprentice Seeker
    @VikramK - I've just taken another look at the list of maps available to update - Western Europe isn't showing, so I can't upgrade my 2015 version. The other Europe maps seem to be available though.

    Can Western Europe please also be included in the list of available maps I can update?
  • VikramK
    VikramK Administrators Posts: 14,307
    Moderator
    @Edelstahlkocher @Pieterbiesemans

    Please check for updates now!

    @CH23



    Could you try checking for updates after a soft reset?

    Thanks, Vikram
  • tjupje
    tjupje Registered Users Posts: 2
    Apprentice Traveler
    edited July 2020
    I also have the wrong card, after completing the procedure I get stuck on the link with the computer, after which the tomtom switches to wifi.

    Mod edit: Machine translated (Dutch)
  • CH23
    CH23 Registered Users Posts: 4
    Apprentice Seeker
    @VikramK - It's now showing as an update option - thanks for your help.
  • Jaap79
    Jaap79 Registered Users Posts: 2
    New Seeker
    Thank you Vikram! Problem solved. Map update was possible and I haved updated succesfully.
  • steve1521
    steve1521 Registered Users Posts: 2
    New Seeker
    Hi @VikramK .Start 42 Map update now visible and worked ok. Thanks very much for your help
  • VikramK
    VikramK Administrators Posts: 14,307
    Moderator
    Hi @tjupje

    Please check for updates now...

    Thanks, Vikram
  • andrant
    andrant Registered Users Posts: 1
    New Seeker
    Hello, I Have TomTom Start 52 EU GPS and when I am going to update map, because I have lifetime update asking for money. Why? Isn't it free ?
  • Edelstahlkocher
    Edelstahlkocher Registered Users Posts: 2
    New Seeker
    Great thank you! Everything worked, even without a soft reset.
  • DougLap
    DougLap Posts: 10,042
    Superuser
    Hi @andrant

    Hopefully @VikramK will pick this up. Look back here later.

    Doug
  • jjmiller85
    jjmiller85 Registered Users Posts: 1
    New Seeker
    Morning Vikram.
    i am also missing my lifetime map update. can you activate it?

    Thanks
    John
  • Darius70
    Darius70 Registered Users Posts: 11
    Master Explorer
    edited July 2020
    I have new Tomtom start52. After updating maps no maps on device. Please help to recovery maps. Thanks.

    Darius
  • DougLap
    DougLap Posts: 10,042
    Superuser
    Hi @Darius70

    Does this help

    https://discussions.tomtom.com/en/discussion/1034305/what-to-do-if-your-device-displays-no-maps-found/p1?new=1

    Doug
  • Darius70
    Darius70 Registered Users Posts: 11
    Master Explorer
    edited July 2020
    Thanks for you Doug. This not working for me. Mydrive show you device are update and nothing new updates. And zero maps on devise now.
  • Darius70
    Darius70 Registered Users Posts: 11
    Master Explorer
    And I do hard reset ... nothing
  • Tomtomfan_1
    Tomtomfan_1 Registered Users Posts: 4
    Apprentice Traveler
    Unable to update maps on my tomtom go professional 6250.
    Should have lifetime map updates
    Please advise asap.
  • DougLap
    DougLap Posts: 10,042
    Superuser
    Hi @Darius70 @Tomtomfan_1

    Let us see what @VikramK has to say once he has had a chance to look at your account details and logs on the TT servers.

    Doug
  • Darius70
    Darius70 Registered Users Posts: 11
    Master Explorer
    edited July 2020
    dble3cgehlcz.jpg

    This is my tomtom st52

    Darius
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