Missing Lifetime Map Update services- Activate please!

Jorgeld
Jorgeld Registered Users Posts: 1
Apprentice Seeker
edited December 2021 in Map purchase & installation
Hi,
My Go Essential 6" have an old map and i cant get update to the latest, what to do?
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Comments

  • Heikki
    Heikki Registered Users Posts: 1
    Novice Seeker
    Hello to all (especially to VikramK )....
    I just received as a gift Tomtom Start 25 with LifeTime Maps. I just use MyDrive Connect application and updated the device, but the maps is in version 945.6173, dated 2/2015, soooo ooold maps, even it should be "FREE LIFETIME MAPS". And the MyDrive Connect tells that the device is now up to date,,,? Somethin wrong maybe? I have noticed that VikramK in some cases has fixed problems... Thanks.
  • Arturd
    Arturd Registered Users Posts: 1
    Apprentice Seeker
    edited July 2020


    hi, i have the same problem, i have map v10. 30 and cant update to 10.50 can you help me?
  • dimkaskh
    dimkaskh Registered Users Posts: 2
    Apprentice Seeker
    edited July 2020
    can you please help me to update my maps?
    thanxs
  • beteleldar
    beteleldar Registered Users Posts: 2
    Novice Seeker
    edited July 2020
    Hello,
    have a problem.

    After of failed installation on a update dissapeard all the maps from my device and the device dont give me a option to download it again. I just both navigator from the shop, and quite dissapointed. How can i get maps back again?

    I installed MyDrive connect and there is no map availible for download.
  • Wimvd_2
    Wimvd_2 Registered Users Posts: 1
    New Seeker
    Unfortunately I have the same problem. I bought a new Go Essential 5. My map is two years old and i can't get an update to the latest. Can you help me as well next monday?
  • Nik_Navigator_
    Nik_Navigator_ Registered Users Posts: 2
    New Seeker
    edited July 2020
    I've downloaded some other updates so I know its connected but cant see the maps. Help!
  • sPivcova
    sPivcova Registered Users Posts: 0
    New Seeker
    I've got a Go50 that admittedly sat in a drawer for ages, and I now cant work out how to activate the lifetime maps it came with and various links I can find online about it now seem not to work. Any ideas please as my Map is on Europe 9.37 which seems to be out of date now?
  • dodgydigital
    dodgydigital Registered Users Posts: 0
    Apprentice Seeker
    Hi
    I'm sure that this question has been asked before however ive had this device since April and it fails to update to the latest version. What makes matters worse is that the website is very bad in navigating to the solution as there seems not to be one and the help centre is non existant. Oh and whats even more annoying is the constant pop up asking me if I'm satisfied with the solution.
  • dsaTa
    dsaTa Registered Users Posts: 2
    New Seeker
    edited July 2020
    Hi,
    When connecting my device there are no lifetime map updates available in MyDrive connect. Current map 9.65. Any hints?
  • VikramK
    VikramK Administrators Posts: 14,527
    Moderator
    Hello All

    To avoid posting the same reply on several topics, I have merged all the discussions regarding the lifetime maps into one.

    I am happy to inform you all that the maps have been activated for your TomTom. Please check for updates now...

    Regards
    Vikram
  • Nik_Navigator_
    Nik_Navigator_ Registered Users Posts: 2
    New Seeker
    edited July 2020
    Many Thanks VikramK this works for me.
  • dsaTa
    dsaTa Registered Users Posts: 2
    New Seeker
    Thank you @VikramK! map updates are available now.
  • dimkaskh
    dimkaskh Registered Users Posts: 2
    Apprentice Seeker
    edited July 2020
    hi
    i have problem with updating maps in my go 6250 professional serial ZAxxxxxxxxxxx11
    Now installed Europe Truck 10.15(07.2018). available for download lifetime Europe, but no Europe Truck.
    please help me


    Mod edit: Please don't post private or personal information on a public forum. Thanks!
  • VikramK
    VikramK Administrators Posts: 14,527
    Moderator
    Hi @dimkaskh

    Could you do a soft reset and check for updates again, please?



    Thanks, Vikram
  • beteleldar
    beteleldar Registered Users Posts: 2
    Novice Seeker
    edited July 2020
    Hello!
    Now i have a possibility to download (thanks very much for this) maps again, but my device is stucked with the PC in the "YOUR DEVICE IS NOT RESPONDING".
    There is solution for this problem?
  • steve1521
    steve1521 Registered Users Posts: 2
    New Seeker
    I have been sold a Start 42 by a friend. I have added it to my Mydrive connect. It shows updates for mapshare and charging locations but no map update. Mydrive connect also shows no active map under maps, but cameras are there with the ability to uninstal etc. Have tried the soft reboot. Present map in device is May2018.
  • DougLap
    DougLap Posts: 10,116
    Superuser
    Hi @steve1521

    Hopefully @VikramK will pick this up tomorrow. Look back here to see what he has to say.

    Doug
  • Richard_123
    Richard_123 Registered Users Posts: 3
    Apprentice Seeker
    Hello ...
    Just bought a VIA 52. Downloaded MyDrive Connect to my PC. Connected TomTom but no option to update Western Europe map! Currently on v10.30 and I believe it should be v10.50.
    Help would be appreciated.
    Cheers
  • CH23
    CH23 Registered Users Posts: 4
    Apprentice Seeker
    Hi,

    I've recently been given a Start 25, which is running a 2015 version of the Western Europe map. I'm unable to update the map, despite it coming with lifetime maps.

    Can somebody take a look at it please?

    Thanks
  • DougLap
    DougLap Posts: 10,116
    Superuser
    Hi @CH23 @Richard_123

    Hopefully @VikramK will pick these up tomorrow and sort your accounts out. Look back then.

    Doug
  • Jaap79
    Jaap79 Registered Users Posts: 2
    New Seeker
    I recently bought a TomTom Go Basic 6 inch. It includes Lifetime Map Updates. What is the most recent map of Europe for this device? Currently the device tells me I have map 1035.9717. It also tells me that my system is up-to-date.
    However I can nowhere verify for sure that this map is the latest version.
  • DougLap
    DougLap Posts: 10,116
    Superuser
    Hi @Jaap79

    Look back here tomorrow when hopefully @VikramK has picked this up and sorted your account out. 10.35 is not the latest map.

    Doug
  • gianmariacabrini
    gianmariacabrini Registered Users Posts: 0
    New Seeker
    edited July 2020
    As stated in the title above, my brand new rider 500, equipped with lifetime maps update isn't receiving any update, I have Europe map 1035, and it should be 1050 what can I do?
  • YamFazMan
    YamFazMan UKPosts: 21,323
     Superuser
    Hi
    @gianmariacabrini
    Welcome to the site....
    @VikramK or @lampard the Forum Moderators should pick this up and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM
  • VikramK
    VikramK Administrators Posts: 14,527
    Moderator
    @steve1521 @CH23 @Richard_123 @Jaap79 @gianmariacabrini

    Hello All

    Maps have been activated for your TomToms. Please check for map updates now..

    Regards
    Vikram
This discussion has been closed.

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