re-install map on tomtom start 20

rikske007
rikske007 Registered Users Posts: 3
Apprentice Seeker
My europe map on my start 20 is corrupt. is there a possability to re-install that map ?

Answers

  • YamFazMan
    YamFazMan Posts: 20,797
    Superuser
    edited February 2020
    Hi
    @rikske007

    See Tomtom video... What to do if your device displays No Maps Found


    ATB YFM
  • rikske007
    rikske007 Registered Users Posts: 3
    Apprentice Seeker
    edited February 2020
    i get a message " select your map', and when i do that it says ' problem with map, you can't use this map on this device'. and with mydriveconnect i can't re-install my map. (it's in dutch)
  • LAURE123
    LAURE123 Posts: 1,632
    Superuser
    edited February 2020
    Hi all

    @rikske007

    If you use Mydrive Connect (MDC) your device is a Start20 (NAV3) with 4 or 8GB of internal memory.
    To reinstall your map you must delete the corrupted map first.
    You will download the map file alone, not with other items, you uncheck them.

    1/ Your device Not connected to the PC:
    Login in MDC with email+password (next the gearwheel)
    Check if MDC is correctly set. (see picture)
    Empty the download folder then "Save Settings".
    7rnie9rtgbdk.png

    2/ Connected your device to the PC and MDC (login email+password)
    Delete the corrupted map, it blocks download. Your device will display a "No Map" message.
    ==> Open the submenu of the map, in "My content" go down in "My Maps", click on the map picture, not on the button and choose "Uninstall".

    3/ Download and install the EU map (4567MB)
    ==> Open the submenu of the map, in "My content" go down in "My Maps", click on the map picture, not on the button and choose "Install".
    if you have a problem of available space (internal memory only 4GB) installed a smaller map zone, MDC should offer it.

    I hope it will work for you.

    Regards.
  • rikske007
    rikske007 Registered Users Posts: 3
    Apprentice Seeker
    hi, is didn't work. i even made a new account, but i can't add the device. is it possible that the device is locked to my previous account ?
  • VikramK
    VikramK Administrators Posts: 13,751
    Moderator
    edited February 2020
    Hi @rikske007

    Could you send me the serial number of your Start 20 through a private message, please?

    Regards
    Vikram
  • wweustink
    wweustink Registered Users Posts: 2
    New Traveler
    I've got the same problem with my TomTom Start 20. It says no maps available on the device. And in my account there are no maps visible or downloadable. I tried the steps above but no succes.
  • DougLap
    DougLap Posts: 9,831
    Superuser
    Hi @wweustink

    Hopefully if it is possible on your Start 20 @VikramK may be able to sort things out Look back tomorrow.

    Doug
  • VikramK
    VikramK Administrators Posts: 13,751
    Moderator
    Hi @wweustink

    I have asked my team to activate the maps for your Start 20. Please check for updates in MyDrive Connect.

    Regards, Vikram
  • wweustink
    wweustink Registered Users Posts: 2
    New Traveler
    VikramK wrote: »
    Hi @wweustink

    I have asked my team to activate the maps for your Start 20. Please check for updates in MyDrive Connect.

    Regards, Vikram


    THX! All is working fine now. Maps are available again. :)
  • geyo
    geyo Registered Users Posts: 1
    New Seeker
    Cannot update my Start 20 because "all servers are busy" message is returned at any time of day or night