lifetime maps — TomTom Community

lifetime maps

sidxxxxxsidxxxxx Posts: 3 [Apprentice Seeker]
edited July 2020 in MyDrive Connect
My device does not show lifetime maps in MyDrive. No maps showing under my Services?

Answers

  • YamFazManYamFazMan Posts: 18,713
    Superusers
    edited July 2020
    Hi
    @sidxxxxx
    Which Tomtom device/model do you own ??? Is it a NEW or and existing device ???
    If the device is NEW....
    The restrictions as a result of the Coronavirus, Social Distancing and people working from home, is probably delaying the Activation of Accounts and the Allocation of Maps & Services to Account/Devices....
    @VikramK or @lampard the Forum Moderators should pick this up on Monday and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM
  • sidxxxxxsidxxxxx Posts: 3 [Apprentice Seeker]
    Hi thanks for your response. It's an older device. A Start 25.
  • DougLapDougLap Posts: 7,245
    Superuser
    Hi @sidxxxxx

    If your device was sold with Lifetime Maps then @VikramK should be able to confirm this from their records and sort your account out. Look back here Monday.

    Doug
  • sidxxxxxsidxxxxx Posts: 3 [Apprentice Seeker]
    Ok, will do. Thanks very much.
  • VikramKVikramK Posts: 11,155 Moderator
    Hi @sidxxxxx

    Welcome to the community!

    Could you send me the serial number of your device through a private message, please?

    Thanks, Vikram
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