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Hi @sidxxxxx
Which Tomtom device/model do you own ??? Is it a NEW or and existing device ??? If the device is NEW.... The restrictions as a result of the Coronavirus, Social Distancing and people working from home, is probably delaying the Activation of Accounts and the Allocation of Maps & Services to Account/Devices.... @VikramK or @lampard the Forum Moderators should pick this up on Monday and check/correct your Tomtom Account status.....
If your device was sold with Lifetime Maps then @VikramK should be able to confirm this from their records and sort your account out. Look back here Monday.
Answers
Superusers
@sidxxxxx
Which Tomtom device/model do you own ??? Is it a NEW or and existing device ???
If the device is NEW....
The restrictions as a result of the Coronavirus, Social Distancing and people working from home, is probably delaying the Activation of Accounts and the Allocation of Maps & Services to Account/Devices....
@VikramK or @lampard the Forum Moderators should pick this up on Monday and check/correct your Tomtom Account status.....
Stay Safe... ATB YFM
Superuser
If your device was sold with Lifetime Maps then @VikramK should be able to confirm this from their records and sort your account out. Look back here Monday.
Doug
Welcome to the community!
Could you send me the serial number of your device through a private message, please?
Thanks, Vikram