Tomtom grindingly slow Updates — TomTom Community

Tomtom grindingly slow Updates

Have had a Start 25 for several years and almost wish it would die so I can justify replacing it. The updates are always stupidly slow and prone to fail. Tomtom Mydrive software rarely recognises the device being connected to PCs or various laptops without 3 attempts. They never never get the speed limits correct on the M1 because roadwork restrictions are out of date. Consequently estimated travel time is a joke. Travel updates are ineffective and quite likely to direct you into a major holdup.
So, after this rant, my question is: Tomtom, can you get anything right?

Answers

  • YamFazManYamFazMan Posts: 17,113
    Superusers
    edited March 15
    Hi
    @Martin.UK

    How Fast/Slow is your Internet connection ???
    Updating my NAV4 GO 5000....
    Full Europe map size 8.5+ GB
    Virgin Media Broadband 110 Mb/s
    NAV4 GO 5000 over USB using MyDrive connect....
    Map Download only... 10mins 55seconds (Stopwatch)
    Download + Install... Total 1hr 4mins 37seconds (Stopwatch)
    ______________________

    On the rare occasions I have a problem with myDrive Connect
    I Delete MyDrive Connect using the free version of Revo Uninstaller then Reinstall MyDrive Connect....
    Using the Method Here... https://discussions.tomtom.com/en/discussion/comment/1682074/#Comment_1682074
    ______________________

    Or instead of UN-installing & RE-installing MyDrive Connect
    I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program just as effective for giving MyDrive Connect a CPR...
    See... https://discussions.tomtom.com/en/discussion/comment/1686214/#Comment_1686214
    ______________________
    JimB0b wrote: »
    Thanks YamFazMan
    I'm on a Mac but have found the two folders you mentioned (Home3 and MyDriveConnect) and deleted them. Hurrah.. that's done the trick after a couple of frustrating weeks I've updated it successfully.
    Many thanks for the advice.
    On a Mac....
    The "HOME3" and the "MyDrive Connect" folders are located here...
    MacOS: Users\Username\Library\Application Support\TomTom\

    ATB YFM
  • Martin.UKMartin.UK Posts: 2 [Apprentice Seeker]
    Thanks for the reply. On this last occasion it was a fresh install of MyDrive Connect on a new PC and the update was Mbs rather than gigabytes but took about 1.5 hours.
    I am not expecting a further reply as I am resigned to all the problems I mentioned continuing until I replace the unit with a different brand, but do appreciate your assistance.
  • YamFazManYamFazMan Posts: 17,113
    Superusers
    edited March 17
    Hi
    @Martin.UK

    The The Start 25 is a NAV3 Device, its three generations behind the latest NAV5 (Wi-Fi) devices.....

    Here....Installing the Full Europe map v1045 update....
    Device... NAV5 (Wi-Fi) GO 6200....
    I Have 3 Options....
    (1)... Using a Win10 PC hard-wired to Modem Virgin Media 112.87 Mb/s
    (2)... PC Connects to the Home Wi-Fi at 40 Mb/s
    (3)... The GO 6200 direct Wi-Fi connection to the Router is 72MB/s

    I updated the Full Europe map v1045 size 9GB +
    Obviously for me, updating the GO 6200 over USB with MyDrive connect running in the background is the Faster option....

    I'm happy with an 9GB+ Map update in 23Mins 34secs (Stopwatch)
    The latest NAV5 (Wifi) devices install the maps more quickly than the NAV3 & NAV4 devices
    NAV5 (Wi-Fi) Devices update on the fly....
    i.e... No Download/Decompress/Upload/Install

    ATB YFM
  • SteveCB1000ftSteveCB1000ft Posts: 1 [New Seeker]
    I have a rider 550 which I put on to update it's maps last night at 6pm, we are now at 3.26pm the next day and it's still showing 83% done, I have it plugged into the usb2 port but as far as I know it's using its WiFi to do it, now I'm no expert but this is dam slow to me, what am I doing wrong.
  • YamFazManYamFazMan Posts: 17,113
    Superusers
    edited July 10
    Hi
    @SteveCB1000ft
    Here.... Installing the Full Europe map v1050 update....
    Device... NAV5 (Wi-Fi) GO 6200....
    I Have 3 Options....
    (1)... Using a Win10 PC hard-wired to Modem Virgin Media 112.87 Mb/s
    (2)... PC Connects to the Home Wi-Fi at 40 Mb/s
    (3)... The GO 6200 direct Wi-Fi connection to the Router is 72 MB/s

    I updated the Full Europe map v1050 size 9 GB +
    Obviously for me, updating the GO 6200 over USB with MyDrive connect running in the background is the Faster option....

    I'm happy with an 9 GB+ Map update in 23Mins 34secs (Stopwatch)
    The latest NAV5 (Wi-Fi) devices install the maps more quickly than the NAV3 & NAV4 devices
    NAV5 (Wi-Fi) Devices update on the fly....
    i.e... No Download/Decompress/Upload/Install
    _________________________

    End
    _________________________

    The NAV5 (Wi-Fi) devices normally update using Wi-Fi....
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB....


    Tomtom Video... Updating your navigation device using Wi-Fi



    If you have successfully connected your device to your Wi-Fi....
    To check your Connection Speed, Signal Strength & Quality
    On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on Your WI-FI name (The one Showing as connected)
    A new Menu Page opens

    7g8gwfpx1swt.jpg
    On the left-hand side of the screen is your Wi-Fi Connection Status

    Tomtom recommends a minimum Wi-Fi download speed of 30Mbps
    Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
    All the update actions are executed on the device...

    ___________________________

    Option... (1) Connected Wi-Fi
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

    Note... NAV(5 Wi-Fi) devices connected over Wi-Fi do not require MyDrive Connect to be running Even if MyDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
    ____________________________

    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommends a minimum Wi-Fi download speed of 30Mbps

    Connecting hard-wired over USB is normally more reliable than any Over The Air Connections
    Updating your new device over USB will require "MyDrive Connect"
    Get it here..... https://uk.support.tomtom.com/app/answers/detail/a_id/12428
    Install and Run MyDrive Connect
    There's no need to login to MyDrive Connect... See Note... (1)
    Connect your Device to a USB Port on your PC
    The Update will hopefully complete

    If you're using a Laptop it would be also more advisable to use a hard-wire connection back from the Laptop to the Router....
    _________________________

    Note... (1) MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wi-Fi" etc....

    27bxc59f2s23.png
    If required you can close the 'Main MyDrive Window' showing the "Connect your device using Wi-Fi" Splash screen... MyDrive Connect only needs to run in the background on the PC Taskbar... The NAV(5 Wi-Fi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
    Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all the update actions are executed on the device...
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    ATB YFM
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