SatNav TomTom GO 5100 device does not connect to pc

Ramnik Registered Users Posts: 1
New Seeker
When I connect my GO 5100 for the update, the screen continues to display "connect your device" and the device does NOT download the update


  • YamFazMan
    YamFazMan Posts: 20,990
    Welcome to the Site....
    If I have a problem with MyDrive Connect... I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program gives MyDrive Connect a CPR and brings to bring it back to life...
    JimB0b wrote: »
    Thanks @YamFazMan
    I'm on a Mac but have found the two folders you mentioned (Home3 and MyDrive Connect) and deleted them. Hurrah!… that's done the trick after a couple of frustrating weeks I've updated it successfully.
    Many thanks for the advice.

    On a Mac....
    The "HOME3" and the "MyDrive Connect" folders are located here...
    MacOS: Users\Username\Library\Application Support\TomTom\

    Stay Safe... ATB YFM