SatNav TomTom GO 5100 device does not connect to pc

Ramnik
Ramnik Registered Users Posts: 1
New Seeker
in Devices using MyDrive Connect
When I connect my GO 5100 for the update, the screen continues to display "connect your device" and the device does NOT download the update

Answers

  • YamFazMan
    YamFazMan Posts: 20,990
     Superuser
    Hi
    @Ramnik
    Welcome to the Site....
    If I have a problem with MyDrive Connect... I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program gives MyDrive Connect a CPR and brings to bring it back to life...
    See... https://discussions.tomtom.com/en/discussion/comment/1686214/#Comment_1686214
    ______________________
    JimB0b wrote: »
    Thanks @YamFazMan
    I'm on a Mac but have found the two folders you mentioned (Home3 and MyDrive Connect) and deleted them. Hurrah!… that's done the trick after a couple of frustrating weeks I've updated it successfully.
    Many thanks for the advice.


    On a Mac....
    The "HOME3" and the "MyDrive Connect" folders are located here...
    MacOS: Users\Username\Library\Application Support\TomTom\

    Stay Safe... ATB YFM

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