Can't sync my watch at all / help

GabrieleStGeorges
GabrieleStGeorges Registered Users Posts: 3
New Seeker
edited January 24 in TomTom Sports
I used my watch yesterday to do a workout and it died mid workout.
I charged it today and went for a run and when I came back I tried to sync my activity and it would not work on mobile or computer. I am not getting any activities as of last Wednesday on the app.
It also won't pair up to my phone anymore. I have tried repairing them but still would not work.

Help
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Answers

  • GabrieleStGeorges
    GabrieleStGeorges Registered Users Posts: 3
    New Seeker
    But if I factory reset the watch wont I lose my workouts?
  • GabrieleStGeorges
    GabrieleStGeorges Registered Users Posts: 3
    New Seeker
    Well, it worked but I lost all my data from Wednesday until today... That's some bul......
  • Juandre12
    Juandre12 Registered Users Posts: 2
    New Seeker
    my Runner 2 stopped syncing please
  • AnneJ73
    AnneJ73 Registered Users Posts: 1
    New Seeker
    It worked. Thanks you tfarabaugh
  • ParkYTGaming
    ParkYTGaming Registered Users Posts: 1
    New Seeker
    edited April 2020
    I am having the same issue, I cannot upload my workout after the watch died in the middle of one. The original TomTom Spark Gps Watch's battery sucks. This has been the third time this has happend and it's really frusturating.
  • AlanaG
    AlanaG Registered Users Posts: 1
    Apprentice Seeker
    Hi - I did everything above but could not remove the TomTom_MySports folder from the internal storage of the watch (when I plugged it into my computer it didn't appear as a hard drive). It did an automatic software update but that doesn't seem to have helped. Any ideas? Thanks
  • fionad
    fionad Registered Users Posts: 9
    Apprentice Traveler
    Tom Tom runner 3 has stopped synching to phone. Have done all the suggested things and still not synching. Is this because of updates to the phone? How can this be fixed?
  • tfarabaugh
    tfarabaugh Posts: 16,994
     Superuser
    fionad wrote: »
    Tom Tom runner 3 has stopped synching to phone. Have done all the suggested things and still not synching. Is this because of updates to the phone? How can this be fixed?

    It may very well be the phone. Your only option is to completely reset the connection but the phone may have made changes that prevent the connection. Since TT Sports went out of business over 2,.5 years ago they have not changed anything and will not be changing anything to match up to the latest phones.
  • fionad
    fionad Registered Users Posts: 9
    Apprentice Traveler
    Thank you for this info.