Live Services Expiring Soon — TomTom Community

Live Services Expiring Soon

SLKONISLKONI Posts: 2 [Apprentice Seeker]
Hi
I just bought a TomTom GO Premium and thought it had Lifetime Maps & Live Traffic but machine is saying services are expiring soon. How do I sort this out?
Thanks

Best Answer

Answers

  • DougLapDougLap Posts: 7,999
    Superuser
    Hi @SLKONI

    During the current situation with many working from home some accounts are taking longer to sort out than normal..

    Hopefully @VikramK will pick this up tomorrow and sort your account out so you get the Map updates etc. Look back later.

    Doug.
  • SLKONISLKONI Posts: 2 [Apprentice Seeker]
    Thanks I'll check back tomorrow
  • Ttin612Ttin612 Posts: 6 [Apprentice Traveler]
    Hi, last year I've purchased live traffic and it updated automatically, this year I am trying to purchase same and its not compatible, I have accidentally purchased map-which I do not require. Trying to contact tom-tom but they r very busy which is understandable. Don't know what to do. Can someone please help.
  • DougLapDougLap Posts: 7,999
    Superuser
    Hi @Ttin612

    In the current difficulties with many working from home there are no Phone lines available. Here is a link to help you to contact Customer Support in the meantime.

    https://discussions.tomtom.com/en/discussion/1124472/contacting-customer-services/p1

    Doug
  • Ttin612Ttin612 Posts: 6 [Apprentice Traveler]
    DougLap wrote: »
    Hi @Ttin612

    In the current difficulties with many working from home there are no Phone lines available. Here is a link to help you to contact Customer Support in the meantime.

    https://discussions.tomtom.com/en/discussion/1124472/contacting-customer-services/p1

    Doug
    Hi, thank you for ur reply, do u know how long do they take to reply?
    I do understand is havoc atm, with everything..


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