Included lifetime subscription expires after week. — TomTom Community

Included lifetime subscription expires after week.

Hi

I have just purchased a Tomtom GO Premium X directly from Tomtom. The device should include lifetime traffic and safety cameras via built in sim, however when I go into subscriptions on the device it shows they expire next week. Is this expected?

I have tried resetting the device as shown in this video and i have tried deleting and re-downloading all maps and other data using USB to computer.

Many thanks

Lionel

Answers

  • DougLapDougLap Posts: 6,336
    Superuser
    Hi @LionelS

    Hopefully @VikramK will pick this up tomorrow and sort your account out.

    Look back tomorrow.

    Doug
  • VikramKVikramK Posts: 10,418 Moderator
    Hi @LionelS

    Welcome to the community!

    Could you send me the serial number of your device through a private message, please?

    Thanks, Vikram
  • Rob_wheatonRob_wheaton Posts: 3 [Novice Seeker]
    I have just purchased a rider 500 the lifetime traffic and speed camera subscription ends 5/8/20 can you update this please
  • DougLapDougLap Posts: 6,336
    Superuser
    Hi @Rob_wheaton

    See answer posted to the same question you asked elsewhere.

    Doug
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