The update of my europe map failed — TomTom Community

The update of my europe map failed

trapier88trapier88 Posts: 7 [Apprentice Seeker]
The update of my europe map for my carminat renault live failed
it stays me 12 days to do this for i have to pay for one new year more
I cannot update my maps an other time
What should i do?
Many thanks for your help
trapier88

Best Answer

Answers

  • VikramKVikramK Posts: 9,892 Moderator
    Hi @trapier88

    Welcome to the community!
    Which is the current map version installed?

    Steps-
    1. In the main menu, tap Status & Information.
    2. Tap Version information.
    3. The version of the map is listed next to the name of the Map, for example: ' Europe' v870.xxx.

    Thanks, Vikram
  • trapier88trapier88 Posts: 7 [Apprentice Seeker]
    edited July 8
    Hello,
    My card version is: 1040.9799
    I don't think it's the last one because it comes from my February backup
    I very much hope that tomtom helps me quickly
    my request 912228 to the technical service remains unanswered for several days ....


    Mod edit: Machine translated(French)
  • YamFazManYamFazMan Posts: 17,105
    Superusers
    edited July 4
    Hi
    @trapier88
    Welcome to the site....
    trapier88 wrote: »
    Hello,
    My card version is: 1040.9799
    I don't think it's the last one because it comes from my February backup
    I very much hope that tomtom helps me quickly
    my request 912228 to the technical service remains unanswered for several days
    The restrictions as a result of the Corona Virus, Social Distancing and people working from home, is probably delaying the Activation of Accounts and the Allocation of Maps & Services to Accounts/Devices....
    @VikramK or @lampard the Forum Moderators should pick this up Monday and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM

  • trapier88trapier88 Posts: 7 [Apprentice Seeker]
    Hi,
    Always no solution to solve my problem!
    Is tomtom support already on holidays?
    I have only 4 days left before the end of my one year update subscription
  • VikramKVikramK Posts: 9,892 Moderator
    Hi @trapier88

    What is the error you get when trying to install the new map?
    Could you post a photo or a screenshot, please?

    Thanks, Vikram
  • trapier88trapier88 Posts: 7 [Apprentice Seeker]
    Hi,
    I cant send you a picture
    When i made the update of my carminat (tke last one was made on february)
    the europe map begun to be loaded
    the update stopped at 2cm of the end of the
    progression line and a message appeared saying that the update failed
    I see that the current version is number 1050, mine is 1049
    When i try to make a new update, the europe map line doesnt appear any more
    I think my account is blocked!

  • DougLapDougLap Posts: 5,697
    Superuser
    Hi @trapier88

    Just so @VikramK has the correct information did you mean to type your current map is 1049 or is it 1040 which you said before.

    Doug
  • VikramKVikramK Posts: 9,892 Moderator
    Hi @trapier88

    Try the steps below-

    Remove the current map on the device-
    • Connect your navigation device to your computer. Switch on your device.
    • TomTom HOME starts.
    • Click Manage my device in TomTom HOME and select the Items on device tab.
    • Expand Maps and then select the map you want to remove.
    • Click Remove selected items
    • Click OK to delete the map.

    Disconnect the device/card and RE-INSTALL TomTom HOME- Please follow the steps as advised on the below article-

    https://help.tomtom.com/hc/en-us/articles/360013901760

    Now connect the device/card to the computer and open TomTom HOME.

    Login in with you TomTom account and check for map updates......

    Regards, Vikram
  • trapier88trapier88 Posts: 7 [Apprentice Seeker]
    Hi,
    I made a mistake
    My current map is 1040 9799 as written on july the 4th
    Regards
  • trapier88trapier88 Posts: 7 [Apprentice Seeker]
    Hi,
    I followed the process:
    I deleted europe map with Tomtom Home
    I deleted tomtom home and renamed all Tomtom files on my computer
    i reloaded Tomtom home2
    I opened it and loaded the europe map without problem
    I put my sd card in my carminat in my car but it doesn't works, the sandglas is turning but nothing appears!
    What can i do?
    Regards
    Philippe
  • trapier88trapier88 Posts: 7 [Apprentice Seeker]
    Hi,

    i finally succeeded to update my map
    I formated my sd card, deleted tomtom home and all tomtom files
    II reloaded new version of tomtom home after having put my formated sd card in my device
    Then i could load the new files successfuly
    Thank you very much for your help
    Trapier88
  • DougLapDougLap Posts: 5,697
    Superuser
    edited July 10
    Hi @trapier88

    👍👍👍 Perseverance pays.

    Doug
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