Map Corrupted

msharky
msharky Registered Users Posts: 4
Novice Seeker
in MyDrive Connect
Tom Tom My Drive Connect keeps telling me that map of australia is Corrupted on my Go510 , but I cant seem to do anything about it. so now no map on my device and cant use. as anyone had this problem, If so please let me know what I need to do. Thank you .

Comments

  • YamFazMan
    YamFazMan Posts: 21,149
     Superuser
    edited July 2020
    Hi
    @msharky
    Welcome to the site....
    See Vikrams post (Tomtom Moderator)
    Here... https://discussions.tomtom.com/en/discussion/1121560/tomtom-no-maps-found/p1

    Stay safe... ATB YFM
  • msharky
    msharky Registered Users Posts: 4
    Novice Seeker
    edited July 2020
    Thanks for trying to help, nothing has worked. Had enough of Tom Tom, Dont answer calls and dont respond to email, not even chat. Have 3 tom toms, go 500 and 2 via 1535's The via's update perfect everytime just the go 500 failing to update. keeps blaming the internet connection and or corrupted map, but I don't except that as everything else works fine. Navman I guess. :-)
  • DougLap
    DougLap Posts: 10,042
    Superuser
    Hi @msharky

    There are no phone lines working during this current crisis with so many working from home.

    Have a look back here tomorrow and see if @VikramK has any suggestions after he has had a chance to review the logs for your unit on their servers.

    Doug
  • YamFazMan
    YamFazMan Posts: 21,149
     Superuser
    Hi
    @msharky
    Welcome to the site....
    As Doug says @VikramK or @lampard the Forum Moderators should pick this up Monday and check/correct your Tomtom Account status.....

    Due to COVID-19 the phone service has been suspended
    For Tomtom Support Email or Chat lines....
    The way of contacting Customer Services has changed
    See... https://discussions.tomtom.com/en/discussion/comment/1711834#Comment_1711834/p1

    Stay Safe... ATB YFM
  • msharky
    msharky Registered Users Posts: 4
    Novice Seeker
    ok thank you again, will have a look Monday. see how we go. :)
  • msharky
    msharky Registered Users Posts: 4
    Novice Seeker
    Thanks have done the chat thing :) will see what happens on monday. back to work Tuesday :/ so if no luck by then will have to get another. hope you had a good weekend. cheers.

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