Comments

• YamFazMan Posts: 19,658
  Superusers

  July 2020 edited July 2020

  Hi
  @msharky
  Welcome to the site....
  See Vikrams post (Tomtom Moderator)
  Here... https://discussions.tomtom.com/en/discussion/1121560/tomtom-no-maps-found/p1
  
  Stay safe... ATB YFM

  1
• msharky Posts: 4 [Novice Seeker]

  July 2020 edited July 2020

  Thanks for trying to help, nothing has worked. Had enough of Tom Tom, Dont answer calls and dont respond to email, not even chat. Have 3 tom toms, go 500 and 2 via 1535's The via's update perfect everytime just the go 500 failing to update. keeps blaming the internet connection and or corrupted map, but I don't except that as everything else works fine. Navman I guess. :-)

  0
• DougLap Posts: 8,240
  Superuser

  July 2020

  Hi @msharky
  
  There are no phone lines working during this current crisis with so many working from home.
  
  Have a look back here tomorrow and see if @VikramK has any suggestions after he has had a chance to review the logs for your unit on their servers.
  
  Doug

  1
• YamFazMan Posts: 19,658
  Superusers

  July 2020

  Hi
  @msharky
  Welcome to the site....
  As Doug says @VikramK or @lampard the Forum Moderators should pick this up Monday and check/correct your Tomtom Account status.....
  
  Due to COVID-19 the phone service has been suspended
  For Tomtom Support Email or Chat lines....
  The way of contacting Customer Services has changed
  See... https://discussions.tomtom.com/en/discussion/comment/1711834#Comment_1711834/p1
  
  Stay Safe... ATB YFM
  

  1
• msharky Posts: 4 [Novice Seeker]

  July 2020

  ok thank you again, will have a look Monday. see how we go.

  0
• msharky Posts: 4 [Novice Seeker]

  July 2020

  Thanks have done the chat thing will see what happens on monday. back to work Tuesday so if no luck by then will have to get another. hope you had a good weekend. cheers.

  0