Comments

• tfarabaugh Posts: 16,575
  Superusers

  July 2020

  Your account is tied to the email you log into. It sounds like you have different logins in each device. Logout of MySports app and website and log back in using the same email. You can also factory reset the watch and when it asks to register say you are an existing user and use that same email, which will sync all the devices to the same account..

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• jenmhooker Posts: 4 [New Seeker]

  July 2020

  Thanks! How do I remove or change an old email address when I can’t login to that account - I don’t have the password so password reset doesn’t work as it will only email me (to the defunct address!) is there a way this can be done via text?

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• tfarabaugh Posts: 16,575
  Superusers

  July 2020

  jenmhooker wrote: »

  Thanks! How do I remove or change an old email address when I can’t login to that account - I don’t have the password so password reset doesn’t work as it will only email me (to the defunct address!) is there a way this can be done via text?

  
  If you do not need the account set up under the old email address just factory reset the watch and register under the correct email.

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• jenmhooker Posts: 4 [New Seeker]

  July 2020

  ok, but will i lose the data (which I don't want to do).
  thanks

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• tfarabaugh Posts: 16,575
  Superusers

  July 2020

  I

  jenmhooker wrote: »

  ok, but will i lose the data (which I don't want to do).
  thanks

  
  I am not sure what you are trying to accomplish here as your description of the problem is unclear. Try contacting customer support using the Contact Us link at the bottom of this page (email or chat only).

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• jenmhooker Posts: 4 [New Seeker]

  July 2020

  Thanks, I'll try that, appreciate your help.
  

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