Warning scam TomTom services website!

Crystalbarn Registered Users Posts: 62
Legendary Explorer
Warning there’s a TomTom services scam website with a premium rate phone number taking advantage of the swaths of customers effected by TomTom nav device issues....

Best Answer


  • VikramK
    VikramK Administrators Posts: 14,290
    Answer ✓
    Thanks @Crystalbarn

    I will forward this..

    Vikram :)
  • VikramK
    VikramK Administrators Posts: 14,290
    Hi @Tomato1

    Thanks for the heads up!

    I have moved your comment to a topic where this was reported earlier as well.

    I will forward your finding to the team.

  • kaybee
    kaybee Registered Users Posts: 1
    New Seeker
    Hi am in New Zealand am unable to update 2 devices. Scammers TomTom XXL and a TomTom Start
  • YamFazMan
    YamFazMan Posts: 21,136
    edited July 2020
    Welcome to the site....
    The Tomtom NAV2 XXL Uses TomtomHome for updates....
    The Tomtom Smart (Model Name/Number would be helpful ???) Early NAV2 Start Models use TomtomHome...
    The Later NAV3 Start Models use MyDrive Connect....

    Are the devices showing any error messages ???

  • jetjem
    jetjem Registered Users Posts: 2
    Apprentice Seeker
    I recently changed computers so needed to reload MyTomTom so I typed in MyTomtom and this came up at the top of the list----Lifetime Map Update - Download Latest Map Update Now
    I assumed it was TomTom and carried on. VERY quickly I was persistently offered assistance and asked if I was looking for an update. I was told MYdrive no longer existed and if I had not updated for more than 3 months I would need technical assistance. I was then contacted and agreed to allow them to show me where the problem was. Alarm bells were ringing and when I was asked to pay £3 to fix the problem I shut everything down. I had not long loaded TotalAV antivirus which had given the website a green light! Has anyone else had this problem?
  • DougLap
    DougLap Posts: 10,035
    Hi @jetjem

    Which browser did you use to type in the My Tomtom search as I am not getting them up on my PC. They are a scam site and if you look at the bottom of their webpage they say they have no connection with any GPS company. Also whilst they display a Tomtom unit on the page they do not mention any GPS supplier.

    I have flagged the link to @Luca at Tomtom so he can see what you have experienced. The browser details would be helpful.

  • micky69
    micky69 Registered Users Posts: 5
    Apprentice Traveler
    I had total av on my computer and my computer started to go slow then it was going that slow and it was checking all the url and was not letting me log in so i looked at it and decided to uninstall it I kept trying until it uninstalled but it took me a whole day to uninstall it as it was not letting me
  • YamFazMan
    YamFazMan Posts: 21,136
    edited January 2021
    Welcome to the site....

    Are you saying you visited a 'Scam Tomtom Website' and the scammers installed a AV Program called Total AV On your PC ???

    Stay Safe... ATB YFM
  • fausto
    fausto Registered Users Posts: 15
    Master Explorer
    I got suckered by this. Why has Tomtom not got the site taken down yet?