Lifetime Map Update Not Available — TomTom Community

Map purchasing

Lifetime Map Update Not Available

jonavjonav Posts: 3 [New Seeker]
in Map purchasing
Hello,

a few years ago I bought a Via 135M which was marketed with "lifetime map updates".
Now I wanted to update the Europe map because my navigation device told me that the map is out of date.
However, online in my tom tom profile I only have the option of "Europe - Single Map Download" and need to pay if I want to update the map.

Did I do something wrong? My device is registered with the serial number online.

Best regards
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Answers

  • kumokumo Posts: 7,219
    Superusers
    Hi,

    TomTom forum moderators @VikramK or @lampard should pick this up and sort out for you on Monday. Enjoy the weekend in the meantime.
  • VikramKVikramK Posts: 11,154 Moderator
    Hi @jonav

    Welcome to the community!
    I am sorry, I could not find any reference to Lifetime Map Update Services embedded with this device. I would recommend that you contact the customer service with a soft copy of the purchase invoice.
    They should be able to assist you with the activation.

    Regards, Vikram
  • jonavjonav Posts: 3 [New Seeker]
    I read in the forums that every device sold as Via 135 M has liftime map update.
    Also the serial number of the device starts with "BP". Is this information correct?
  • jonavjonav Posts: 3 [New Seeker]
    Hi Vikram,

    Is it possible to contact the Tom Tom customer service via email?
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