how do i contact customer care? — TomTom Community

how do i contact customer care?

daveday_un80daveday_un80 Posts: 1 [Apprentice Seeker]
no phone contact available to UK customers and I cant find an email address on the TomTom website. Tried BONGO but he/she just says no live chat available.
thanks

Answers

  • tfarabaughtfarabaugh Posts: 16,346
    Superusers
    There is no longer phone support for TT Products. You need to contact them via email or chat during business hours using the Contact Us link at the bottom of each page.
  • BertilBBertilB Posts: 3 [Apprentice Traveler]
    Email and chat does not work. Not for any country. They just send you back to the support page https://help.tomtom.com/hc/en-us
    How to contact?
  • DougLapDougLap Posts: 6,180
    Superuser
    edited June 29
    Hi @BertilB

    If you log into the page the link takes you to if you then click on the Support button bottom Right and input a question what happens?

    Doug
  • LochfrassLochfrass Posts: 12,627
    Superuser
    @BertilB

    Have you tryed this way?
    • klick https://help.tomtom.com/hc/sv and acept cookies from that side
    • Then log in the Side with your tomtom Account
    • click on the bubble "Support" and write chat
    • Now press "enter on the keybord"
    • at last klick on "Gert in touch"
    Hope it works for you
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    6ix8wsvoc04k.jpg

    Here it works with Firefox and Chrome.

  • VikramKVikramK Posts: 10,284 Moderator
    Hi @BertilB

    Did you contact the customer service already?
    I asked our 2nd Line Team to quickly review your devices logs to see if there is some problem from the software perspective.

    They confirmed that the device does not have the latest firmware and Quick GPS Fix installed.
    Jobs have been created in the backend to push these updates through MyDrive Connect.

    Please clear the cache in MyDrive Connect first and connect the device. The jobs will get processed and the device might reboot.

    Steps to clear the cache see below-

    bo2wh4g2c34x.png

    Regards
    Vikram
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