Rider 50 - won´t update maps

BrunoMelo
BrunoMelo Registered Users Posts: 6
Apprentice Traveler
in Map purchase & installation
I just bought a Rider 50, it did some updates as soon as it connected to the internet, but it won´t update the maps, it says v10.20, but from what I can see its a 2018 version.
Shouldn't I have lifetime updates? I just bought it today.
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  • BrunoMelo
    BrunoMelo Registered Users Posts: 6
    Apprentice Traveler
    DougLap wrote: »
    Hi @BrunoMelo

    During this current situation wt many working from home it appears that accounts are occasionally taking longer to get set up fully.

    Hopefully @VikramK or @lampard will see this on Monday and sort it out for you.

    Look back then in the meantime play with the new toy so you get to know it well.

    Doug

    Hey DougLap, thanks for your answer.
    So this is just a temporary problem?
    For a moment I thought I have bought a model without map updates, but it says in the box "lifetime updates"
  • DougLap
    DougLap Posts: 9,949
    Superuser
    Hi @BrunoMelo

    It has happened to a few recently so hopefully will get sorted soon like the others.

    Doug
  • YamFazMan
    YamFazMan Posts: 20,983
     Superuser
    edited June 2020
    Hi
    @BrunoMelo
    Welcome to the site...
    Rider 500/550 User Manual....
    https://help.tomtom.com/hc/en-gb/articles/360014295100-RIDER-500-550-User-Manual

    Stay Safe... ATB YFM
  • BrunoMelo
    BrunoMelo Registered Users Posts: 6
    Apprentice Traveler
    YamFazMan wrote: »
    Hi
    @BrunoMelo
    Welcome to the site...
    Rider 500/550 User Manual....
    https://help.tomtom.com/hc/en-gb/articles/360014295100-RIDER-500-550-User-Manual

    Stay Safe... ATB YFM

    Thank you, I already have read the manual, is there something in specific you want me to check?

    From what I have been reading I think my problem is in the subscriptions.
  • BrunoMelo
    BrunoMelo Registered Users Posts: 6
    Apprentice Traveler
    I checked my account today and there are some new maps there, active!
    So I guess It was a matter of time! Thank you for your help @DougLap
  • DougLap
    DougLap Posts: 9,949
    Superuser
    Hi @BrunoMelo

    Hopefully you are sorted. If you have any problems come back and we will try to sort them for you.

    Doug

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