I am having an issue with my Carminat TomTom in my Renault Megane

Matty90
Matty90 Registered Users Posts: 1
Apprentice Seeker
I am getting a message saying:

problem with map
You cannot use this map on this device:
United_kingdom_and_republic_of_ireland-479
Is there any way to sort this out tried updating on pc but still just says the same message when I put it back in car

Best Answer

  • lampard
    lampard Retired TomTom Employee Posts: 6,075 Retired Community Moderators and Admins
    Answer ✓
    Hi @Matty90

    I've re-activated the map on your device. Please remove the existing map first and download a fresh version using TomTom HOME.

    Regards, lampard

Answers

  • DougLap
    DougLap Posts: 10,116
    Superuser
    Hi @Matty90

    Hopefully @VikramK or @lampard sees this and can do something. Keep an eye out here. I know @VikramK is away until Monday.

    Doug
  • lampard
    lampard Retired TomTom Employee Posts: 6,075 Retired Community Moderators and Admins
    Answer ✓
    Hi @Matty90

    I've re-activated the map on your device. Please remove the existing map first and download a fresh version using TomTom HOME.

    Regards, lampard